Analyst - Payment Screening & Transaction Monitoring Helpdesk (Customer Review Unit)

Compliance
Full Time
Intermediate (1-3 years)
Published on 28/01/2025
Hybrid

Job Description

Overview

We are a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of 270 employees, the Bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of thirteen retail branches spread across the Maltese Islands. 

We are a team of inspired people who believe that opportunities start with a conversation. 

Duties & Responsibilities 

The Analyst – Payment Screening & Transaction Monitoring Helpdesk Customer Review Unit will be responsible for conducting investigations on Name and Payment Screening and analysing the hits being raised by the transaction monitoring system.

‍You will be responsible to:   

  • Analyse the hits being raised by the transaction monitoring system and assess whether the hits being are in line not with the known customer’s profile. In order to clear such hits, correlate with the customer information, including source of funds and source of wealth information and trigger the request of back up documentation as and when deemed necessary from the customer and other reliable sources, furthermore if suspicious of ML/FT arise, then escalate and raise the required internal report in line with the Bank’s AML/CFT procedures; 
  • Analyse the hits being raised on the screening module with respect to customer and payment screening against the relevant sanction lists amongst others and escalate any identified positive hits, ensuring that such hits, including PEPs are fully investigated in line with the Bank’s internal procedures and regulatory requirements;
  • Demonstrate team spirit by completing standard office tasks and other duties such as liaising with colleagues to ensure that the Bank's obligations are met whilst maintaining the highest standard of excellence in customer service;
  • Strictly follow procedures, actively contribute to process improvements and work closely with CRU Mangers to ensure the standards, workflows are respected and that potential risks are properly mitigated;
  • Proactively conduct payment analysis of transactions to link unidentified transactions and accounts to known fraudulent activity by investigating suspicious alerts with proper analysis and follow up;
  • Ensure that names with hits are investigated in a timely manner with the necessary escalations being undertaken to safeguard AML/CFT policies and procedures whilst risks are mitigated through proper documentation and rationale;
  • Participate in regular meetings and investigate areas as necessary amongst the CRU or with other internal colleagues like FCC Office; and
  • Assist in the application of all relevant policies, procedures, processes within CRU. 

Competencies & Experience 

The potential candidate should be reliable and trustworthy, well-organised with a disposition to learn and have a team-oriented approach. The candidate should also demonstrate excellent written and verbal communication skills in both English and Maltese, with the ability to communicate effectively using a high level of business English. 

Skills: 

You must have:  

  • strong KYC and Customer Due Diligence knowledge; 
  • excellent verbal, formal written communication and social skills; 
  • strong Data Analytics and Data Management; 
  • excellent planning, organisation and time management abilities; 
  • ability to be flexible, manage priorities whilst remaining calm under pressure;    
  • a positive ‘can do’ attitude and an ability to take ownership of tasks through to completion; 
  • drive and resilience; 
  • ability to work collaboratively and independently when required; 
  • ability to have difficult conversations; 
  • conflict management resolution skills; 
  • experience in being meticulous with attention to detail; and 
  • a mindset to be objective oriented and commercially minded. 

Experience and knowledge  

  • Minimum 2 years’ experience within payments, customer screening and transaction monitoring in Banking or Financial Services; 
  • Recognised Anti Money Laundering, Compliance or Financial Crime Qualification will be preferred; 
  • Degree in Banking and Finance, Financial Services or related area will be considered an asset; 
  • Proficiency in MS Excel; and 
  • Ability to analyse, interpret and execute procedures. 

What we Offer  

  • Ongoing personal development; 
  • Preferential interest rates on home loans, personal loans and home value loans; 
  • Comprehensive support for academic advancement through fully subsidized staff study loans; 
  • Private clinic health insurance coverage, extendable to dependants; 
  • Life insurance and personal accident cover; 
  • Free ophthalmic examinations; 
  • Private counselling sessions in collaboration with Richmond Foundation; 
  • Additional half-day leave for birthday celebrations; 
  • Annual performance appraisals and salary reviews; 
  • €250 annual wellness allowance; 
  • Complimentary mammogram screenings for female employees aged over 40 and PSA screenings for male employees aged over 40; 
  • Flexible work arrangements (role permitting); and 
  • Various corporate discounts. 

BNF Bank plc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.