BNF Bank p.l.c

We are a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of 270 employees, the Bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of thirteen retail branches spread across the Maltese Islands.
We are a team of inspired people who believe that opportunities start with a conversation.
<h4>Duties and Responsibilities</h4>
You will be responsible for:
<ul>
<li>performing daily Core Business Systems operations including and not limited to the Bank's end of day process during evening and Saturday schedules;</li>
<li>providing general IT support within established times for all desktop/laptop systems (hardware &amp; software) and support other IT teams in their on-going analysis of helpdesk requests with the aim of introducing efficiencies and fine-tuning processes;</li>
<li>performing daily infrastructure operations by maintaining hardware, operating and business software systems in good operational order;</li>
<li>the administration on PABX system;</li>
<li>supporting operations in the Bank's Data Centres in line with maintenance and security requirements;</li>
<li>supporting the administration of the Bank's network and systems. This includes but is not limited to the creation, maintenance and removal of users' accounts, user access rights etc;</li>
<li>providing on-site support to several BNF Bank remote sites;</li>
<li>performing the necessary backups and restore operations and other disaster recovery operations;</li>
<li>performing routine checks on the various Bank systems (networks, hardware and software) and maintaining appropriate records of mentioned checks;</li>
<li>sharing technical knowledge and ways of resolution with other team members;</li>
<li>supporting and developing data requests;</li>
<li>educating business end users on how to make effective use of their technological tools (hardware &amp; software) to speed up problem resolution, whilst keeping abreast with new technology; and</li>
<li>establishing good working relationships with the rest of the IT team.</li>
</ul>
<h4>Skills</h4>
You must:
<ul>
<li>be familiar with database reporting, ideally with Microsoft Server Reporting Services;</li>
<li>have a good command of the SQL scripting language;</li>
<li>have a flair for database and/or software development using TSQL;</li>
<li>familiar with Active Directory, DHCP and DNS;</li>
<li>familiar with Microsoft Office 365;</li>
<li>be flexible and willing to learn banking processes and systems;</li>
<li>have a basic understanding of the banking sector;</li>
<li>have the ability to think logically;</li>
<li>have the ability to communicate effectively and clearly, possess excellent listening skills and have the ability to interact confidently with internal customers;</li>
<li>be a team player; and</li>
<li>demonstrate good problem-solving skills.&nbsp;</li>
</ul>
<h4>Experience and Knowledge</h4>
You must:
<ul>
<li>Possess an MCAST or University Degree in a related ICT area of specialisation; and</li>
<li>ideally have work experience in an IT support role or function.</li>
</ul>
<h4>What we Offer&nbsp;&nbsp;</h4>
<ul>
<li>Ongoing personal development;&nbsp;</li>
<li>Preferential interest rates on home loans, personal loans and home value loans;&nbsp;</li>
<li>Comprehensive support for academic advancement through fully subsidized staff study loans;&nbsp;</li>
<li>Private clinic health insurance coverage, extendable to dependants;&nbsp;</li>
<li>Life insurance and personal accident cover;&nbsp;</li>
<li>Free ophthalmic examinations;&nbsp;</li>
<li>Private counselling sessions in collaboration with Richmond Foundation;&nbsp;</li>
<li>Additional full-day leave for birthday celebrations;&nbsp;</li>
<li>Annual performance appraisals and salary reviews;&nbsp;</li>
<li>€400 annual wellness allowance;&nbsp;</li>
<li>Complimentary mammogram screenings for female employees aged over 40 and PSA screenings for male employees aged over 40;&nbsp;</li>
<li>Flexible work arrangements (role permitting); and&nbsp;</li>
<li>Various corporate discounts.&nbsp;</li>
</ul>
BNF Bank plc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of 270 employees, the Bank offers a...

Technical Support Engineer- Information Technology Unit

We are a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of over 270 employees, the Bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of thirteen retail branches spread across the Maltese Islands.&nbsp;
We are a team of inspired people who believe that opportunities start with a conversation.&nbsp;
<h4>‍Duties and Responsibilities&nbsp;</h4>
We are seeking a detail-oriented, analytical, and highly organised CDD Senior Analyst to join our Financial Crime Compliance (FCC) team. This role plays a critical part in ensuring the bank meets its obligations under Anti-Money Laundering (AML), Countering the Financing of Terrorism (CFT), and Sanctions frameworks through robust Customer Due Diligence (CDD) and Customer Risk Assessment (CRA) processes.
The successful candidate will demonstrate strong critical thinking, a high level of diligence, and the ability to operate effectively both independently and as part of a team.
You will be responsible to:
<ul>
<li>Coordinate and execute tasks, processes and projects related to; Customer Due Diligence (CDD), Customer Risk Assessments (CRA), Correspondent banking and suppliers’ due diligence, Politically Exposed Persons (PEPs) and other high-risk customers, Data quality and integrity initiatives relating to customers and any other ad-hoc initiatives;</li>
<li>Review and provide feedback on customer profiles at onboarding and periodic review stages, with a focus on high-risk clients;</li>
<li>Support the development, implementation, and ongoing enhancement of FCC policies, procedures, and controls;</li>
<li>Contribute to the AML/CFT &amp; Sanctions oversight program, including; Business Risk Assessments (BRA), Risk Evaluation Questionnaires (REQ), Follow-up and tracking of audit and regulatory findings;</li>
<li>Maintain and test the CRA methodology via automated tools, recommending enhancements as needed;</li>
<li>Support in the submission of Central Bank Account Registry reports to the Regulator;</li>
<li>Prepare and deliver management information (MI) and reporting across key FCC metrics and activities;</li>
<li>Support the maintenance and review of correspondent banking relationships and associated due diligence;</li>
<li>Monitor regulatory developments and ensure policies and procedures remain up to date and compliant;</li>
<li>Identify training needs and support the delivery of targeted FCC-related training to junior team members and the wider business;</li>
<li>Provide support on ad hoc investigations, thematic reviews, and projects as assigned by the FCC management;</li>
<li>Handle queries from internal stakeholders on CDD and sanctions matters; and</li>
<li>Foster a culture of compliance and strong risk awareness across the organisation.</li>
</ul>
<h4>Skills and Competencies</h4>
What We Are Looking For
We are looking for someone who thrives in a structured, detail-driven environment, brings a strong sense of ownership to their work, and is passionate about upholding high standards in compliance.
The ideal candidate will have:
<ul>
<li>Attention to detail – Able to spot inconsistencies and maintain high standards of accuracy;</li>
<li>Strong organisational skills – Can manage workload independently, set priorities, and meet deadlines reliably;</li>
<li>Analytical thinking – Able to assess complex information, identify financial crime risks, and make sound decisions;</li>
<li>Relevant experience – 3–5 years in CDD, KYC, AML, or FCC roles within the banking or financial services sector;</li>
<li>Sound understanding of FCC policies and regulatory requirements, especially around CDD, high-risk customers, and correspondent banking;</li>
<li>Resilience under pressure – Comfortable working in a fast-paced environment with time-sensitive tasks;</li>
<li>Team player mindset – Willing to support and mentor junior staff and contribute positively to the team’s success;</li>
<li>Self-starter attitude – Can work with minimal supervision while knowing when to escalate or collaborate; and</li>
<li>Strong communication skills – Clear, concise, and professional in both written and verbal formats.</li>
</ul>
<h4>What we Offer&nbsp;</h4>
<ul>
<li>Ongoing personal development;&nbsp;</li>
<li>Preferential interest rates on home loans, personal loans and home value loans;&nbsp;</li>
<li>Comprehensive support for academic advancement through fully subsidized staff study loans;&nbsp;</li>
<li>Private clinic health insurance coverage, extendable to dependants;&nbsp;</li>
<li>Life insurance and personal accident cover;&nbsp;</li>
<li>Free ophthalmic examinations;&nbsp;</li>
<li>Private counselling sessions in collaboration with Richmond Foundation;&nbsp;</li>
<li>Additional half-day leave for birthday celebrations;&nbsp;</li>
<li>Annual performance appraisals and salary reviews;&nbsp;</li>
<li>€250 annual wellness allowance;&nbsp;</li>
<li>Complimentary mammogram screenings for female employees aged over 40 and PSA screenings for male employees aged over 40;&nbsp;</li>
<li>Flexible work arrangements (role permitting); and&nbsp;</li>
<li>Various corporate discounts.&nbsp;</li>
</ul>
BNF Bank plc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of over 270 employees, the Bank offers...

CDD Senior Analyst - Financial Crime Compliance (Reduced Hours)

We're a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of over 270 employees, the Bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of thirteen retail branches spread across the Maltese Islands.&nbsp;
We're a team of inspired people who believe that opportunities start with a conversation.&nbsp;
<h3>Duties and responsibilities&nbsp;</h3>
 You will be responsible for: 
<ul>
<li>assisting in the carrying out of day-to-day operational duties in an accurate and timely manner in relation to customer loan facilities processing and maintenance;</li>
<li>handling the daily updating of systems / reports in regards to Credit Agreements issued to Customers;</li>
<li>handling the daily incoming Bank Guarantees that need to be issued / amended / extended or cancelled;</li>
<li>handling the daily letters that need to be issued to customers in regards to extensions of drawdown periods &amp; review letters;</li>
<li>handling incoming House Authority reports requests;</li>
<li>replying to relevant Jira’s to make sure that SLA’s are met in a timely manner;</li>
<li>opening Proposals and updating systems / reports once Credit Agreements issued are returned signed by Customers;</li>
<li>updating of any Risk ratings update provided by Risk Department;&nbsp;</li>
<li>sorting of scanning shared folder according to decisions received on a weekly basis;</li>
<li>charging of any relevant fees that may be due on a daily basis;</li>
<li>completing end of month Central Bank Reporting &amp; other regulatory reporting as required;</li>
<li>effectively supporting the manager responsible for the unit in the daily tasks and providing general support as may be required;</li>
<li>implementing and monitoring best practices that are issued from time to time; and</li>
<li>maintaining a good and healthy working relationship with all internal and external parties including the Bank’s and customers’ architects, other banks and notaries being strategic partners in the unit’s activities.</li>
</ul>
<h3>Skills</h3>
You must: 
<ul>
<li>possess sound knowledge of Microsoft Office applications; and</li>
<li>have at least an Advanced Level standard of Education.</li>
</ul>
<h3>What we Offer&nbsp;&nbsp;</h3>
<ul>
<li>Ongoing personal development;&nbsp;</li>
<li>Preferential interest rates on home loans, personal loans and home value loans;&nbsp;</li>
<li>Comprehensive support for academic advancement through fully subsidized staff study loans;&nbsp;</li>
<li>Private clinic health insurance coverage, extendable to dependants;&nbsp;</li>
<li>Life insurance and personal accident cover;&nbsp;</li>
<li>Free ophthalmic examinations;&nbsp;</li>
<li>Private counselling sessions in collaboration with Richmond Foundation;&nbsp;</li>
<li>Additional full-day leave for birthday celebrations;&nbsp;</li>
<li>Annual performance appraisals and salary reviews;&nbsp;</li>
<li>€400 annual wellness allowance;&nbsp;</li>
<li>Complimentary mammogram screenings for female employees aged over 40 and PSA screenings for male employees aged over 40;&nbsp;</li>
<li>Flexible work arrangements (role permitting); and&nbsp;</li>
<li>Various corporate discounts.</li>
</ul>
BNF Bank p.l.c is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We're a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of over 270 employees, the Bank offers a...

Administrative Officer - Credit Operations Unit

We're a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of over 270 employees, the bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of thirteen retail branches spread across the Maltese Islands.&nbsp;
‍We are a team of inspired people who believe that opportunities start with a conversation.&nbsp;
‍Duties &amp; Responsibilities 
The person occupying this position will be required to:
<ul>
<li>promote the Bank's brand to gain and strengthen customers’ trust;</li>
<li>build and maintain a diversified portfolio of business customers with appropriate focus on loans and deposits, whilst ensuring customer’s satisfaction and maximisation of earnings;</li>
<li>enhance relationships with customers to meet the Bank's objectives for profitability and business growth;</li>
<li>organise and maintain a regular plan for outside business vists to existing customers and prospects with a view to enhance business activity and the generation of leads;</li>
<li>analyse and review business cases to be able to recommend quality credit proposals for the Bank’s consideration;</li>
<li>present credit proposals to the Bank’s Senior Management at the Bank’s respective credit committees as may be required from time to time; and</li>
<li>embrace, promote and mange a compliance culture, ensuring that all suspicious activity is reported in line with the Bank’s procedures and that Customer Due Diligence reviews are kept updated.</li>
</ul>
Competencies &amp; Experience 
The candidate must be reliable, well-organised, motivated, commercially-driven, and embrace team-orientated environment. The candidate should also demonstrate excellent written and verbal communication skills in both English and Maltese, with the ability to communicate effectively using a high level of business English.
The candidate should also:
<ul>
<li>have a minimum of four years’ experience as a relationship manager or six years’ experience as a branch manager;</li>
<li>be skilled in lending to businesses;</li>
<li>hold a degree in Business Management and/or Banking &amp; Finance;</li>
<li>be able to prioritise, multi-task and work under pressure;</li>
<li>have strong research and analytical skills; and</li>
<li>possess commendable Microsoft Office application skills mainly in the use of MS Excel and MS Word.</li>
</ul>
‍What we Offer 
<ul>
<li>Ongoing personal development;&nbsp;</li>
<li>Preferential interest rates on home loans, personal loans and home value loans;&nbsp;</li>
<li>Comprehensive support for academic advancement through fully subsidized staff study loans;&nbsp;</li>
<li>Private clinic health insurance coverage, extendable to dependants;&nbsp;</li>
<li>Life insurance and personal accident cover;&nbsp;</li>
<li>Free ophthalmic examinations;&nbsp;</li>
<li>Private counselling sessions in collaboration with Richmond Foundation;&nbsp;</li>
<li>Additional full-day leave for birthday celebrations;&nbsp;</li>
<li>Annual performance appraisals and salary reviews;&nbsp;</li>
<li>€400 annual wellness allowance;&nbsp;</li>
<li>Complimentary mammogram screenings for female employees aged over 40 and PSA screenings for male employees aged over 40;&nbsp;</li>
<li>Flexible work arrangements (role permitting); and&nbsp;</li>
<li>Various corporate discounts.&nbsp;</li>
</ul>
BNF Bank plc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We're a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of over 270 employees, the bank offers a...

Senior Relationship Manager - Corporate Banking Unit

We're a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of 270 employees, the Bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of thirteen retail branches spread across the Maltese Islands.
We're a team of inspired people who believe that opportunities start with a conversation.
Duties and responsibilities
The person in this position will act as a focal point in the delivery of HR services, addressing a variety of HR matters and providing general support. S/he will assist in the co-ordination of functions and activities within Human Resources &amp; Management &amp; Development Unit.&nbsp;
You are responsible to: 
<ul>
<li>Drafting of HR policies and procedures;&nbsp;</li>
<li>Payroll management;&nbsp;</li>
<li>Administration of various HR tasks, including contracts, probation and work permits.&nbsp;</li>
<li>Coordinate and execute the end-to-end recruitment process to meet the Bank’s Human Resource requirements, ensuring timely attraction, screening, selection, and onboarding of suitable candidates, in line with internal policies, regulatory requirements, and business objectives;&nbsp;</li>
<li>Developing, implementing and monitoring systems of employee's job descriptions and Performance Management;</li>
<li>Administering Health, Life and Personal Accident insurance schemes;&nbsp;</li>
<li>Administering of all HR related initiatives / schemes;</li>
<li>Work closely with and influence Senior Bank officials as necessary;&nbsp;</li>
<li>Liaise with the different operational units and staff on an ongoing basis;&nbsp;</li>
<li>Monitor HR department's budget;&nbsp;</li>
<li>Act as the point of contact regarding labour legislation issues;&nbsp;</li>
<li>Support, coach, mentor and guide HR junior staff;&nbsp;</li>
<li>Conducting exit interviews for employees and recording them accordingly;&nbsp;</li>
<li>Liaising with all government agencies to ensure adherence to compliance requirements.&nbsp;</li>
<li>Carry out other HR-related administrative duties as assigned by line management from time to time.</li>
</ul>
Competencies and experience
<ul>
<li>Robust interpersonal skills that enable him/her to work with people at all levels of the organisation;&nbsp;&nbsp;</li>
<li>The skill to motivate others and engage people;&nbsp;&nbsp;</li>
<li>Strong written and verbal communication skills in both Maltese and English;&nbsp;&nbsp;</li>
<li>Well-developed presentation skills;&nbsp;&nbsp;</li>
<li>A clear and strong customer-focused background;&nbsp;&nbsp;</li>
<li>Problem-solving and negotiation skills;&nbsp;&nbsp;</li>
<li>Clear and innate initiative with an ability to offer new and out of the box ideas / approaches;&nbsp;&nbsp;</li>
<li>Very strong teamworking skills;&nbsp;&nbsp;</li>
<li>An innate passion for ongoing lifelong learning and development;&nbsp;&nbsp;</li>
<li>Strong organisational and planning skills;&nbsp;&nbsp;</li>
<li>Good time management skills and the ability to multitask;&nbsp;&nbsp;</li>
<li>An enthusiastic, proactive and innovative approach to work;&nbsp;&nbsp;</li>
<li>Exceptional presentation skills;&nbsp;</li>
<li>An outgoing personality with a positive approach to work; and&nbsp;</li>
<li>Strong MS Office package related skills and IT literacy.&nbsp;</li>
<li>Experience and Knowledge&nbsp;</li>
<li>Possess at least a Diploma in an HR related field;&nbsp;</li>
<li>Have at least 2 years of experience in a similar role.&nbsp;</li>
</ul>
What we offer: 
<ul>
<li>ongoing personal development;</li>
<li>preferential interest rates on home loans, personal loans and home value loans;</li>
<li>comprehensive support for academic advancement through fully subsidized staff study loans;</li>
<li>private clinic health insurance coverage, extendable to dependants;</li>
<li>life insurance and personal accident cover;</li>
<li>free ophthalmic examinations;</li>
<li>private counselling sessions in collaboration with Richmond Foundation;</li>
<li>additional full-day leave for birthday celebrations;</li>
<li>annual performance appraisals and salary reviews;</li>
<li>€400 annual wellness allowance;</li>
<li>complimentary mammogram screenings for female employees aged over 40 and PSA screenings for male employees aged over 40;</li>
<li>flexible work arrangements (role permitting); and</li>
<li>various corporate discounts. BNF Bank plc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</li>
</ul>
&nbsp;

We're a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of 270 employees, the Bank offers a full...

HR Executive

We are a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of over 270 employees, the Bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of thirteen retail branches spread across the Maltese Islands.&nbsp;
We are a team of inspired people who believe that opportunities start with a conversation.&nbsp;
Duties and responsibilities
You will be responsible to:
<ul>
<li>assist the relationship manager and the relationship executive, as the case may be, in managing a portfolio of clients;</li>
<li>be the primary contact on certain administrative queries;</li>
<li>promote the Bank's products and services;</li>
<li>assist in the achievement of the team’s business objectives of commercial activity, profitability and growth;</li>
<li>conduct the preparatory works underpinning the preparation of credit proposals;</li>
<li>handle security documentation;</li>
<li>process payments and carrying out other administrative transactions and duties; and</li>
<li>manage AML / CFT related risks; deputising for the Relationship Executive in his/her absence.</li>
</ul>
Competencies and experience
The potential candidate should be reliable, trustworthy, and well-organised, with a disposition to learn. Adopting a team-oriented approach. Furthermore, the candidate should also demonstrate excellent written and verbal communication skills in both English and Maltese, with the ability to communicate effectively using a high level of business English.
You must:
<ul>
<li>be able to prioritise, multi-task and work under pressure;</li>
<li>have strong research and analytical skills;</li>
<li>possess excellent Microsoft Office application skills mainly in the use of MS Excel and MS Word; and</li>
<li>hold at least MQF Level 4 qualification at advanced/intermediate level.</li>
</ul>
Candidates with previous banking experience will be given preference.
What we Offer:
<ul>
<li>Ongoing personal development;</li>
<li>Preferential interest rates on home loans, personal loans and home value loans;</li>
<li>Comprehensive support for academic advancement through fully subsidized staff study loans;</li>
<li>Private clinic health insurance coverage, extendable to dependants;</li>
<li>Life insurance and personal accident cover;</li>
<li>Free ophthalmic examinations;</li>
<li>Private counselling sessions in collaboration with Richmond Foundation;</li>
<li>Additional full-day leave for birthday celebrations;</li>
<li>Annual performance appraisals and salary reviews;</li>
<li>€400 annual wellness allowance;</li>
<li>Complimentary mammogram screenings for female employees aged over 40 and PSA screenings for male employees aged over 40;</li>
<li>Flexible work arrangements (role permitting); and&nbsp;</li>
<li>Various corporate discounts.&nbsp;</li>
</ul>
BNF Bank plc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Relationship Officer - Corporate Banking Unit

We are a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of over 270 employees, the Bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of thirteen retail branches spread across the Maltese Islands.&nbsp;
We are a team of inspired people who believe that opportunities start with a conversation.&nbsp;
‍Duties &amp; Responsibilities 
The Unit Manager for Banking Operations will be responsible for overseeing the daily operations of a specific unit within the banking operations department. This role involves managing a team of professionals, ensuring operational efficiency, and maintaining compliance with regulatory requirements. The Unit Manager will also be responsible for process improvement, performance management, and ensuring that the unit meets its targets and service level agreements (SLAs).
You will be responsible to:
•	Representing the Unit in any meetings were BOU are required to attend;
•	Updating &amp; reviewing policies and procedures
•	Leadership and Team Management
•	Operational Oversight
•	Process Improvement
•	Risk Management and Compliance
•	Customer Service
•	Reporting and Analysis
•	Budgeting and Resource Management
•	Lead, mentor, and manage a team of banking operations professionals, providing guidance and support to ensure high performance
•	Liaise with other Departments/Units
Skills
The potential candidate should be a reliable and trustworthy team player with an aptitude for learning, able to work in a dynamic environment, meticulous and organised in your work.
You must have:
•	Maintaining a good and healthy working relationship with all internal and external parties;&nbsp;
•	Have sound knowledge of Microsoft Office applications
•	Have 10 years of Banking accounting and fundamentals experience
•	Have Experience in coordinating teams
•	Have good working knowledge of local (Maltese) legislation in respect of payments; and
•	have proven track record of working in the operation / management of Payments, guarnishees, deceased customers and customers due diligence activities.&nbsp;
Knowledge and Experience
•	Past experience in a payment and operational legal related activities area of a Financial Institution
•	have a certificate or diploma at MQF Level 5 in Economics, Banking and/or Business Management
•	Past experience with cards businees back office support
•	Past experience on supporting digital channels operations
What we Offer 
<ul>
<li>Ongoing personal development;&nbsp;</li>
<li>Preferential interest rates on home loans, personal loans and home value loans;&nbsp;</li>
<li>Comprehensive support for academic advancement through fully subsidized staff study loans;&nbsp;</li>
<li>Private clinic health insurance coverage, extendable to dependants;&nbsp;</li>
<li>Life insurance and personal accident cover;&nbsp;</li>
<li>Free ophthalmic examinations;&nbsp;</li>
<li>Private counselling sessions in collaboration with Richmond Foundation;&nbsp;</li>
<li>Additional full-day leave for birthday celebrations;&nbsp;</li>
<li>Annual performance appraisals and salary reviews;&nbsp;</li>
<li>€400 annual wellness allowance;&nbsp;</li>
<li>Complimentary mammogram screenings for female employees aged over 40 and PSA screenings for male employees aged over 40;&nbsp;</li>
<li>Flexible work arrangements (role permitting); and&nbsp;</li>
<li>Various corporate discounts.&nbsp;</li>
</ul>
BNF Bank plc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Head of Unit - Banking Operations Unit

We are a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of 270 employees, the Bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of thirteen retail branches spread across the Maltese Islands.
We are a team of inspired people who believe that opportunities start with a conversation.
Duties and Responsibilities
The Business Support Engineer will play a key role in maintaining, supporting, and enhancing the Bank’s Core Business Systems. The selected candidate will be responsible for ensuring the continuous operation and efficiency of core business services, providing day-to-day technical and functional support to business users, and contributing to system improvements and regulatory updates. The role requires close collaboration with internal stakeholders and external vendors to ensure that business solutions align with operational needs and compliance requirements.
Key Responsibilities:
The Business Support Engineer will be responsible for the following duties:
<ul>
<li>Maintain and provide ongoing support for the Core Banking System and its associated peripheral systems.</li>
<li>Liaise with third-party vendors for issue resolution, system enhancements, and compliance-related changes.</li>
<li>Administer and manage the Business System Service Desk, ensuring timely response and resolution of user requests and incidents.</li>
<li>Develop, implement, and maintain a Business Continuity Plan (BCP) for the Bank’s core systems.</li>
<li>Identify, propose, and drive system or process changes aimed at improving operational efficiency and service delivery.</li>
<li>Perform routine system health checks and maintain comprehensive records of these activities.</li>
<li>Assist and educate business users on effective use of technology tools to streamline problem resolution.</li>
<li>Keep abreast of emerging technologies and assess their potential benefits to the Bank’s operations.</li>
<li>Extract, compile, and generate reports from core systems as required by management and business units.</li>
</ul>
Skills and Experience:
The ideal candidate will possess the following qualifications and competencies:
<ul>
<li>An MCAST or University Degree in Information and Communications Technology (ICT).</li>
<li>Strong proficiency in SQL scripting and experience working with Relational Database Management Systems (RDBMS), preferably Microsoft SQL Server (latest versions).</li>
<li>Basic knowledge of database administration and reporting tools, ideally Microsoft SQL Server Reporting Services (SSRS).</li>
<li>Previous experience working with a Core Banking System will be considered an asset.</li>
<li>Familiarity with PowerShell/Python scripting for task automation and system management will be considered an asset.</li>
<li>A basic understanding of banking operations and business processes.</li>
<li>Strong analytical and logical thinking abilities with excellent problem-solving skills.</li>
<li>Effective communication and interpersonal skills, with the ability to interact confidently with both technical and non-technical stakeholders.</li>
<li>A strong team player with excellent listening skills and a proactive approach to support and learning.</li>
<li>Flexible, adaptable, and eager to expand knowledge of banking systems and emerging technologies.</li>
</ul>
The ideal candidate will demonstrate a strong willingness to learn, the ability to perform effectively under pressure, and the capacity to work both independently and collaboratively within a team environment. Preferable, the candidate will have strong knowledge on Windows systems, TSQL, Powershell and Python. Experience on Bank’s core banking systems will be considered as an asset.
What we Offer
<ul>
<li>Ongoing personal development;&nbsp;</li>
<li>Preferential interest rates on home loans, personal loans and home value loans;&nbsp;</li>
<li>Comprehensive support for academic advancement through fully subsidized staff study loans;&nbsp;</li>
<li>Private clinic health insurance coverage, extendable to dependants;&nbsp;</li>
<li>Life insurance and personal accident cover;&nbsp;</li>
<li>Free ophthalmic examinations;&nbsp;</li>
<li>Private counselling sessions in collaboration with Richmond Foundation;&nbsp;</li>
<li>Additional full-day leave for birthday celebrations;&nbsp;</li>
<li>Annual performance appraisals and salary reviews;&nbsp;</li>
<li>€400 annual wellness allowance;&nbsp;</li>
<li>Complimentary mammogram screenings for female employees aged over 40 and PSA screenings for male employees aged over 40;&nbsp;</li>
<li>Flexible work arrangements (role permitting); and&nbsp;</li>
<li>Various corporate discounts.&nbsp;</li>
</ul>
BNF Bank plc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Business Support Engineer - Information Technology Unit

We're a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of over 270 employees, the Bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of thirteen retail branches spread across the Maltese Islands.&nbsp;
We're a team of inspired people who believe that opportunities start with a conversation.&nbsp;
<h3>Duties and responsibilities&nbsp;</h3>
You will be responsible for: 
<ul>
<li>answering customers' queries and provide a high level of customer service via the Bank's communication channels, whilst making best efforts to resolve queries on first contact;</li>
<li>affecting outbound calls as required and within stipulated deadlines;</li>
<li>handling inbound customer calls and written requests, noting any follow-ups and call-backs in a timely and appropriate manner, whilst keeping the number of lost calls to an absolute minimum;</li>
<li>handling outbound calls, assisting and guiding customers to use the Bank's services and promoting use of the Bank's digital channels;</li>
<li>assisting customers by answering their queries whilst adhering to Bank procedures and all other relevant regulatory requirements at all times;</li>
<li>tending to Customer Care Centre inboxes and Internet Banking Messages in a timely manner, including chasings and follow ups;</li>
<li>tending to Bank’s required surveys as assigned and within set deadlines;</li>
<li>achieving the set performance objectives through effective use of resources;</li>
<li>assisting and liaising with other Units/Departments as required;</li>
<li>continuously striving to improve the quality of service whilst presenting possible solutions according to customer's needs;</li>
<li>promoting the Bank's products and services according to customers' needs and effectively referring leads to other units within the Bank;</li>
<li>handling customer's feedback and suggestions in a professional and effective manner;</li>
<li>performing other related assignments/projects as requested by Management from time to time; and</li>
<li>being able to work independently, collaborating within a team, and displaying time flexibility towards shifts as per work exigencies.</li>
</ul>
<h3>Competencies and experience&nbsp;</h3>
The potential candidate should be reliable and trustworthy, well-organised with a disposition to learn and have a team-oriented approach.&nbsp;
You must: 
<ul>
<li>be willing to work on a shift basis (from Monday to Sunday);</li>
<li>have knowledge of banking fundamentals;</li>
<li>be proficient with MS Office applications;&nbsp;</li>
<li>be meticulous and work under pressure;&nbsp;</li>
<li>be committed to self-development;&nbsp;</li>
<li>have strong verbal and written communication skills;</li>
<li>be fluent in Maltese and English;</li>
<li>exercise integrity and professionalism at all times;</li>
<li>possess at least O level qualifications or Diploma in Business Studies or relevant banking qualification; and</li>
<li>have previous experience of working in a Call Centre environment, which will be considered as an asset.</li>
</ul>
<h3>What we Offer&nbsp;&nbsp;</h3>
<ul>
<li>Ongoing personal development;&nbsp;</li>
<li>Preferential interest rates on home loans, personal loans and home value loans;&nbsp;</li>
<li>Comprehensive support for academic advancement through fully subsidized staff study loans;&nbsp;</li>
<li>Private clinic health insurance coverage, extendable to dependants;&nbsp;</li>
<li>Life insurance and personal accident cover;&nbsp;</li>
<li>Free ophthalmic examinations;&nbsp;</li>
<li>Private counselling sessions in collaboration with Richmond Foundation;&nbsp;</li>
<li>Additional full-day leave for birthday celebrations;&nbsp;</li>
<li>Annual performance appraisals and salary reviews;&nbsp;</li>
<li>€400 annual wellness allowance;&nbsp;</li>
<li>Complimentary mammogram screenings for female employees aged over 40 and PSA screenings for male employees aged over 40;&nbsp;</li>
<li>Flexible work arrangements (role permitting); and&nbsp;</li>
<li>Various corporate discounts.&nbsp;</li>
</ul>
BNF Bank plc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Customer Care Agent - Customer Care Centre (Shift Basis)

We're a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. With a team of over 270 employees, the Bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of thirteen retail branches spread across the Maltese Islands.&nbsp;
Duties and responsibilities
The Administrative Officer will be responsible for conducting investigations on Name and Payment Screening and Automated Transaction hits.&nbsp;
The Administrative Officer will need to:
<ul>
<li>Analyse client transaction behaviour and correlate with the source of funds and source of wealth information and documentation collected from the customer and other sources, furthermore if suspicious of ML/FT arise, then escalate and raise STR accordingly;&nbsp;</li>
<li>Demonstrate team spirit by completing standard office tasks and other duties such as liaising with colleagues to ensure that the Bank's obligations are met whilst maintaining the highest standard of excellence in customer service;</li>
<li>Ensure Sanctions Screening, KYC and PEP’s are fully investigated in line with regulatory requirements and the Bank’s policies and guidelines;</li>
<li>Strictly follow procedures, actively contribute to process improvements and work closely with CRU Mangers to ensure the standards, workflows are respected and that potential risks are properly mitigated;</li>
<li>Proactively conduct payment analysis of transactions to link unidentified transactions and accounts to known fraudulent activity by investigating suspicious alerts with proper analysis and follow up;</li>
<li>Ensure that names with hits are investigated in a timely manner with the necessary escalations being undertaken to safeguard AML/CFT policies and procedures whilst risks are mitigated through proper documentation and rationale;</li>
<li>Participate in regular meetings and investigate areas as necessary amongst the CRU or with other internal colleagues like FCC Office;</li>
<li>Assist in business risk assessments, in line with the bank's Policies and Procedures, measuring the threats and vulnerabilities of the Bank’s operations; and</li>
<li>Assist in the application of all relevant policies, procedures, processes for CRU relating to all areas of anti-money laundering (AML) and CDD.&nbsp;&nbsp;</li>
</ul>
Competencies and experience
The potential candidate should be reliable and trustworthy, well-organised with a disposition to learn and have a team-oriented approach.
The Administrative Officer will need to have:
<ul>
<li>Strong KYC and Customer Due Diligence knowledge;</li>
<li>Internal and External Stakeholder management;</li>
<li>Excellent verbal, formal written communication and social skills;</li>
<li>Strong Data Analytics and Data Management;&nbsp;</li>
<li>Excellent planning, organisation and time management abilities;</li>
<li>Ability to be flexible, manage priorities whilst remaining calm under pressure;&nbsp;&nbsp;&nbsp;</li>
<li>A positive ‘can do’ attitude and an ability to take ownership of tasks through to completion;</li>
<li>Drive and resilience with ability to have difficult conversations;</li>
<li>Ability to work collaboratively and independently when required;</li>
<li>Ability to prioritise and be meticulous with attention to detail; and</li>
<li>Ability to be objective oriented and commercially minded.</li>
</ul>
What we Offer
<ul>
<li>Ongoing personal development;&nbsp;</li>
<li>Preferential interest rates on home loans, personal loans and home value loans;&nbsp;</li>
<li>Comprehensive support for academic advancement through fully subsidized staff study loans;&nbsp;</li>
<li>Private clinic health insurance coverage, extendable to dependants;&nbsp;</li>
<li>Life insurance and personal accident cover;&nbsp;</li>
<li>Free ophthalmic examinations;&nbsp;</li>
<li>Private counselling sessions in collaboration with Richmond Foundation;&nbsp;</li>
<li>Additional full-day leave for birthday celebrations;&nbsp;</li>
<li>Annual performance appraisals and salary reviews;&nbsp;</li>
<li>€400 annual wellness allowance;&nbsp;</li>
<li>Complimentary mammogram screenings for female employees aged over 40 and PSA screenings for male employees aged over 40;&nbsp;</li>
<li>Flexible work arrangements (role permitting); and&nbsp;</li>
<li>Various corporate discounts.&nbsp;</li>
</ul>
BNF Bank plc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We're a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. With a team of over 270 employees, the Bank offers a full...

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