BNF Bank p.l.c

Malta

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On Premises

We're a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. With a team of over 270 employees, the Bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of thirteen retail branches spread across the Maltese Islands.&nbsp;
Duties and responsibilities
The Administrative Officer will be responsible for assisting with administrative tasks of the units that form part of the Bank’s Legal Department including:
<ul>
<li>Setting of appointments for contracts of loan and cancellations;</li>
<li>Processing and keeping record of fees and invoices submitted by external vetting lawyers;</li>
<li>Assisting with archiving process and retrieval of files when required; and</li>
<li>Scanning of documents and ensuring these are saved in accordance with the necessary requirements;</li>
<li>Assisting with any other duties that may be required to achieve and exceed the Department’s objectives as defined from time to time.</li>
</ul>
Skills, Experience and Knowledge
The Administrative Officer should be reliable and trustworthy, well-organised with a disposition to learn and have a team-oriented approach.
The Administrative Officer must:
<ul>
<li>hold at least MQF Level 4 qualification at advanced/intermediate level.</li>
<li>be able to prioritise, multi-task and work under pressure;</li>
<li>be organised and meticulous in work, ensuring high quality of work at all times;</li>
<li>be proficient with MS Office applications; and</li>
<li>demonstrate excellent written and verbal communication skills in both English and Maltese.</li>
</ul>
What we Offer
<ul>
<li>Ongoing personal development;&nbsp;</li>
<li>Preferential interest rates on home loans, personal loans and home value loans;&nbsp;</li>
<li>Comprehensive support for academic advancement through fully subsidized staff study loans;&nbsp;</li>
<li>Private clinic health insurance coverage, extendable to dependants;&nbsp;</li>
<li>Life insurance and personal accident cover;&nbsp;</li>
<li>Free ophthalmic examinations;&nbsp;</li>
<li>Private counselling sessions in collaboration with Richmond Foundation;&nbsp;</li>
<li>Additional full-day leave for birthday celebrations;&nbsp;</li>
<li>Annual performance appraisals and salary reviews;&nbsp;</li>
<li>€400 annual wellness allowance;&nbsp;</li>
<li>Complimentary mammogram screenings for female employees aged over 40 and PSA screenings for male employees aged over 40;&nbsp;</li>
<li>Flexible work arrangements (role permitting); and&nbsp;</li>
<li>Various corporate discounts.&nbsp;</li>
</ul>
BNF Bank plc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We're a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. With a team of over 270 employees, the Bank offers a full...

Part-Time Administrative Officer - Legal Department

We are a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of over 270 employees, the Bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of thirteen retail branches spread across the Maltese Islands.&nbsp;
We are a team of inspired people who believe that opportunities start with a conversation.
<h4>Duties and responsibilities</h4>
You will be responsible to:
<ul>
<li>map functional requirements directly from internal users and document them in a standard format so it becomes clear to users, developers and testers;</li>
<li>design the end-to-end solution (including inputs, outputs, Database accesses (field-level), functional flows, triggers, automation);</li>
<li>develop scripts from scratch and maintain existing ones based on previously written end-to-end solution focusing on front-end, back-end and data;</li>
<li>manage a team of developers, providing them with guidance in each one of the responsibilities mentioned above; and</li>
<li>provide best practices on Software Development regarding modularisation, performance, reusability.</li>
</ul>
<h4>Competencies and experience</h4>
The potential candidate should be reliable and trustworthy, well-organised with a disposition to learn and have a team-oriented approach.
You must:
<ul>
<li>possess a Bachelor’s degree in IT;</li>
<li>have a minimum of 8 years’ experience in software development (banking sector is a plus);</li>
<li>have a minimum of 3 years’ experience managing other developers;</li>
<li>demonstrate good written and verbal communication skills;</li>
<li>have strong problem-solving skills and attention to detail;</li>
<li>have the ability to quickly understand business requirements and design a solution; and</li>
<li>have experience with the following Programming Languages: C#, Java, JavaScript, HTML, TypeScript, React, Angular, SQL, Python.</li>
</ul>
<h4>What we Offer </h4>
<ul>
<li>Ongoing personal development;&nbsp;</li>
<li>Preferential interest rates on home loans, personal loans and home value loans;&nbsp;</li>
<li>Comprehensive support for academic advancement through fully subsidised staff study loans;&nbsp;</li>
<li>Private clinic health insurance coverage, extendable to dependants;&nbsp;</li>
<li>Life insurance and personal accident cover;&nbsp;</li>
<li>Free ophthalmic examinations;&nbsp;</li>
<li>Private counselling sessions in collaboration with Richmond Foundation;&nbsp;</li>
<li>Additional full-day leave for birthday celebrations;&nbsp;</li>
<li>Annual performance appraisals and salary reviews;&nbsp;</li>
<li>€400 annual wellness allowance;&nbsp;</li>
<li>Complimentary mammogram screenings for female employees aged over 40 and PSA screenings for male employees aged over 40;&nbsp;</li>
<li>Flexible work arrangements (role permitting); and&nbsp;</li>
<li>Various corporate discounts.&nbsp;</li>
</ul>
BNF Bank plc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of over 270 employees, the Bank offers...

Senior Full Stack Developer - Information Technology Unit

We're a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. With a team of over 270 employees, the Bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of thirteen retail branches spread across the Maltese Islands.&nbsp;
Duties and responsibilities
The Board Secretary serves as a crucial liaison within the Board of Directors, its committees and shareholders. The post reports to the Company Secretary and Chairperson of the Board, assists with various tasks and handle various responsibilities, including:
<ul>
<li>Drafting and circulating minutes for Board, committee and shareholder meetings;</li>
<li>Managing Board and committee calendars, agendas, action trackers, and meeting materials;</li>
<li>Handling documentation, record-keeping, and administrative tasks related to proper corporate governance; and</li>
<li>Ensure timing regulatory filings and preparing statutory reports and company announcements as needed.</li>
</ul>
Competencies and experience
The Board Secretary must:
<ul>
<li>Be able to prioritise, multi-task and work under pressure;</li>
<li>Be organised and meticulous in work, ensuring high quality of work at all times;</li>
<li>Be proficient with MS Office applications; and</li>
<li>Demonstrate excellent written and verbal communication skills in both English and Maltese.</li>
</ul>
Prior experience on matters related with the Market Abuse Regulations will be considered an asset.
The Board Secretary will also have exciting opportunities to further one’s career by representing the Bank in various fora and participating in enriching training programs.
What we Offer
<ul>
<li>Ongoing personal development;&nbsp;</li>
<li>Preferential interest rates on home loans, personal loans and home value loans;&nbsp;</li>
<li>Comprehensive support for academic advancement through fully subsidized staff study loans;&nbsp;</li>
<li>Private clinic health insurance coverage, extendable to dependants;&nbsp;</li>
<li>Life insurance and personal accident cover;&nbsp;</li>
<li>Free ophthalmic examinations;&nbsp;</li>
<li>Private counselling sessions in collaboration with Richmond Foundation;&nbsp;</li>
<li>Additional half-day leave for birthday celebrations;&nbsp;</li>
<li>Annual performance appraisals and salary reviews;&nbsp;</li>
<li>€400 annual wellness allowance;&nbsp;</li>
<li>Complimentary mammogram screenings for female employees aged over 40 and PSA screenings for male employees aged over 40;&nbsp;</li>
<li>Flexible work arrangements (role permitting); and&nbsp;</li>
<li>Various corporate discounts.&nbsp;</li>
</ul>
BNF Bank plc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Company Secretary

We're a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of over 270 employees, the bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of thirteen retail branches spread across the Maltese Islands.&nbsp;
‍We are a team of inspired people who believe that opportunities start with a conversation.&nbsp;
‍Duties &amp; Responsibilities&nbsp;
You will be responsible for:&nbsp;
<ul>
<li>‍assisting with the management of the Bank's IT infrastructure, including hardware, software systems, virtualised environments, back-up solutions, end-user devices and cloud solutions;&nbsp;</li>
<li>supporting in ensuring the highest level of systems and infrastructure availability by maintaining monitoring systems;&nbsp;&nbsp;</li>
<li>performing installations, upgrades, configuration, maintenance, troubleshooting and resource optimization of the Bank's IT infrastructure;&nbsp;&nbsp;</li>
<li>recognising and resolving issues impacting the Bank's IT operation, providing 2nd level support, whilst assisting with 1st-level incidents;&nbsp;&nbsp;</li>
<li>liaising and escalating issues with third-party service providers;&nbsp;&nbsp;</li>
<li>assisting with the Bank's Business Continuity and Disaster Recovery plans for the Bank's infrastructure;&nbsp;&nbsp;</li>
<li>complying with IT operations best practices; and&nbsp;&nbsp;</li>
<li>maintaining updated documentation related to the Bank's infrastructure.&nbsp;</li>
</ul>
‍Competencies &amp; Experience&nbsp;
You must:&nbsp;
<ul>
<li>‍be hard working, responsible with an organised approach to work;&nbsp;</li>
<li>possess a bachelor's degree in IT or equivalent;&nbsp;</li>
<li>have at least have 3 years of experience in IT infrastructure engineering or administration;&nbsp;</li>
<li>have strong knowledge and skills in Windows Servers and Active Directory;&nbsp;</li>
<li>have experience with cloud services with preference to the Azure Cloud;&nbsp;</li>
<li>be experienced with Microsoft 365 Services;&nbsp;</li>
<li>have experience in SQL Databases with preference to Microsoft SQL Server;&nbsp;</li>
<li>have a good knowledge in Identity management AD and Entra ID;&nbsp;</li>
<li>have a sound knowledge of VMware;&nbsp;</li>
<li>be experienced with backups and replication with Veeam;&nbsp;</li>
<li>have experience with network administration with particular focus to Cisco equipment;&nbsp;</li>
<li>have a basic understanding and experience in Linux will be considered an asset;&nbsp;</li>
<li>have a strong customer focus, and knowledge of IT Service Management standards and procedures;&nbsp;</li>
<li>possess excellent troubleshooting and problem-solving skills;&nbsp;</li>
<li>be an excellent team player with an analytical approach to work; and&nbsp;</li>
<li>possess professional certifications. Specialisation in any of the above technologies will be considered an asset.&nbsp;</li>
</ul>
‍What we Offer&nbsp;
<ul>
<li>Ongoing personal development;&nbsp;</li>
<li>Preferential interest rates on home loans, personal loans and home value loans;&nbsp;</li>
<li>Comprehensive support for academic advancement through fully subsidized staff study loans;&nbsp;</li>
<li>Private clinic health insurance coverage, extendable to dependants;&nbsp;</li>
<li>Life insurance and personal accident cover;&nbsp;</li>
<li>Free ophthalmic examinations;&nbsp;</li>
<li>Private counselling sessions in collaboration with Richmond Foundation;&nbsp;</li>
<li>Additional full-day leave for birthday celebrations;&nbsp;</li>
<li>Annual performance appraisals and salary reviews;&nbsp;</li>
<li>€400 annual wellness allowance;&nbsp;</li>
<li>Complimentary mammogram screenings for female employees aged over 40 and PSA screenings for male employees aged over 40;&nbsp;</li>
<li>Flexible work arrangements (role permitting); and&nbsp;</li>
<li>Various corporate discounts.&nbsp;</li>
</ul>
BNF Bank plc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We're a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of over 270 employees, the bank offers a...

Infrastructure Engineer - Information Technology Unit

We are a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of 270 employees, the Bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of thirteen retail branches spread across the Maltese Islands.
We are a team of inspired people who believe that opportunities start with a conversation.
<h4>Duties and Responsibilities</h4>
You will be responsible for:
<ul>
<li>performing daily Core Business Systems operations including and not limited to the Bank's end of day process during evening and Saturday schedules;</li>
<li>providing general IT support within established times for all desktop/laptop systems (hardware &amp; software) and support other IT teams in their on-going analysis of helpdesk requests with the aim of introducing efficiencies and fine-tuning processes;</li>
<li>performing daily infrastructure operations by maintaining hardware, operating and business software systems in good operational order;</li>
<li>the administration on PABX system;</li>
<li>supporting operations in the Bank's Data Centres in line with maintenance and security requirements;</li>
<li>supporting the administration of the Bank's network and systems. This includes but is not limited to the creation, maintenance and removal of users' accounts, user access rights etc;</li>
<li>providing on-site support to several BNF Bank remote sites;</li>
<li>performing the necessary backups and restore operations and other disaster recovery operations;</li>
<li>performing routine checks on the various Bank systems (networks, hardware and software) and maintaining appropriate records of mentioned checks;</li>
<li>sharing technical knowledge and ways of resolution with other team members;</li>
<li>supporting and developing data requests;</li>
<li>educating business end users on how to make effective use of their technological tools (hardware &amp; software) to speed up problem resolution, whilst keeping abreast with new technology; and</li>
<li>establishing good working relationships with the rest of the IT team.</li>
</ul>
<h4>Skills</h4>
You must:
<ul>
<li>be familiar with database reporting, ideally with Microsoft Server Reporting Services;</li>
<li>have a good command of the SQL scripting language;</li>
<li>have a flair for database and/or software development using TSQL;</li>
<li>familiar with Active Directory, DHCP and DNS;</li>
<li>familiar with Microsoft Office 365;</li>
<li>be flexible and willing to learn banking processes and systems;</li>
<li>have a basic understanding of the banking sector;</li>
<li>have the ability to think logically;</li>
<li>have the ability to communicate effectively and clearly, possess excellent listening skills and have the ability to interact confidently with internal customers;</li>
<li>be a team player; and</li>
<li>demonstrate good problem-solving skills.&nbsp;</li>
</ul>
<h4>Experience and Knowledge</h4>
You must:
<ul>
<li>Possess an MCAST or University Degree in a related ICT area of specialisation; and</li>
<li>ideally have work experience in an IT support role or function.</li>
</ul>
<h4>What we Offer&nbsp;&nbsp;</h4>
<ul>
<li>Ongoing personal development;&nbsp;</li>
<li>Preferential interest rates on home loans, personal loans and home value loans;&nbsp;</li>
<li>Comprehensive support for academic advancement through fully subsidized staff study loans;&nbsp;</li>
<li>Private clinic health insurance coverage, extendable to dependants;&nbsp;</li>
<li>Life insurance and personal accident cover;&nbsp;</li>
<li>Free ophthalmic examinations;&nbsp;</li>
<li>Private counselling sessions in collaboration with Richmond Foundation;&nbsp;</li>
<li>Additional full-day leave for birthday celebrations;&nbsp;</li>
<li>Annual performance appraisals and salary reviews;&nbsp;</li>
<li>€400 annual wellness allowance;&nbsp;</li>
<li>Complimentary mammogram screenings for female employees aged over 40 and PSA screenings for male employees aged over 40;&nbsp;</li>
<li>Flexible work arrangements (role permitting); and&nbsp;</li>
<li>Various corporate discounts.&nbsp;</li>
</ul>
BNF Bank plc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of 270 employees, the Bank offers a...

Technical Support Engineer- Information Technology Unit

We're a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of over 270 employees, the bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of thirteen retail branches spread across the Maltese Islands.&nbsp;
‍We are a team of inspired people who believe that opportunities start with a conversation.&nbsp;
‍Duties &amp; Responsibilities 
The person occupying this position will be required to:
<ul>
<li>promote the Bank's brand to gain and strengthen customers’ trust;</li>
<li>build and maintain a diversified portfolio of business customers with appropriate focus on loans and deposits, whilst ensuring customer’s satisfaction and maximisation of earnings;</li>
<li>enhance relationships with customers to meet the Bank's objectives for profitability and business growth;</li>
<li>organise and maintain a regular plan for outside business vists to existing customers and prospects with a view to enhance business activity and the generation of leads;</li>
<li>analyse and review business cases to be able to recommend quality credit proposals for the Bank’s consideration;</li>
<li>present credit proposals to the Bank’s Senior Management at the Bank’s respective credit committees as may be required from time to time; and</li>
<li>embrace, promote and mange a compliance culture, ensuring that all suspicious activity is reported in line with the Bank’s procedures and that Customer Due Diligence reviews are kept updated.</li>
</ul>
Competencies &amp; Experience 
The candidate must be reliable, well-organised, motivated, commercially-driven, and embrace team-orientated environment. The candidate should also demonstrate excellent written and verbal communication skills in both English and Maltese, with the ability to communicate effectively using a high level of business English.
The candidate should also:
<ul>
<li>have a minimum of four years’ experience as a relationship manager or six years’ experience as a branch manager;</li>
<li>be skilled in lending to businesses;</li>
<li>hold a degree in Business Management and/or Banking &amp; Finance;</li>
<li>be able to prioritise, multi-task and work under pressure;</li>
<li>have strong research and analytical skills; and</li>
<li>possess commendable Microsoft Office application skills mainly in the use of MS Excel and MS Word.</li>
</ul>
‍What we Offer 
<ul>
<li>Ongoing personal development;&nbsp;</li>
<li>Preferential interest rates on home loans, personal loans and home value loans;&nbsp;</li>
<li>Comprehensive support for academic advancement through fully subsidized staff study loans;&nbsp;</li>
<li>Private clinic health insurance coverage, extendable to dependants;&nbsp;</li>
<li>Life insurance and personal accident cover;&nbsp;</li>
<li>Free ophthalmic examinations;&nbsp;</li>
<li>Private counselling sessions in collaboration with Richmond Foundation;&nbsp;</li>
<li>Additional full-day leave for birthday celebrations;&nbsp;</li>
<li>Annual performance appraisals and salary reviews;&nbsp;</li>
<li>€400 annual wellness allowance;&nbsp;</li>
<li>Complimentary mammogram screenings for female employees aged over 40 and PSA screenings for male employees aged over 40;&nbsp;</li>
<li>Flexible work arrangements (role permitting); and&nbsp;</li>
<li>Various corporate discounts.&nbsp;</li>
</ul>
BNF Bank plc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Senior Relationship Manager - Corporate Banking Unit

We are a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of over 270 employees, the Bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of thirteen retail branches spread across the Maltese Islands.&nbsp;
We are a team of inspired people who believe that opportunities start with a conversation.&nbsp;
Duties and responsibilities
You will be responsible to:
<ul>
<li>assist the relationship manager and the relationship executive, as the case may be, in managing a portfolio of clients;</li>
<li>be the primary contact on certain administrative queries;</li>
<li>promote the Bank's products and services;</li>
<li>assist in the achievement of the team’s business objectives of commercial activity, profitability and growth;</li>
<li>conduct the preparatory works underpinning the preparation of credit proposals;</li>
<li>handle security documentation;</li>
<li>process payments and carrying out other administrative transactions and duties; and</li>
<li>manage AML / CFT related risks; deputising for the Relationship Executive in his/her absence.</li>
</ul>
Competencies and experience
The potential candidate should be reliable, trustworthy, and well-organised, with a disposition to learn. Adopting a team-oriented approach. Furthermore, the candidate should also demonstrate excellent written and verbal communication skills in both English and Maltese, with the ability to communicate effectively using a high level of business English.
You must:
<ul>
<li>be able to prioritise, multi-task and work under pressure;</li>
<li>have strong research and analytical skills;</li>
<li>possess excellent Microsoft Office application skills mainly in the use of MS Excel and MS Word; and</li>
<li>hold at least MQF Level 4 qualification at advanced/intermediate level.</li>
</ul>
Candidates with previous banking experience will be given preference.
What we Offer:
<ul>
<li>Ongoing personal development;</li>
<li>Preferential interest rates on home loans, personal loans and home value loans;</li>
<li>Comprehensive support for academic advancement through fully subsidized staff study loans;</li>
<li>Private clinic health insurance coverage, extendable to dependants;</li>
<li>Life insurance and personal accident cover;</li>
<li>Free ophthalmic examinations;</li>
<li>Private counselling sessions in collaboration with Richmond Foundation;</li>
<li>Additional full-day leave for birthday celebrations;</li>
<li>Annual performance appraisals and salary reviews;</li>
<li>€400 annual wellness allowance;</li>
<li>Complimentary mammogram screenings for female employees aged over 40 and PSA screenings for male employees aged over 40;</li>
<li>Flexible work arrangements (role permitting); and&nbsp;</li>
<li>Various corporate discounts.&nbsp;</li>
</ul>
BNF Bank plc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Relationship Officer - Corporate Banking Unit

We are a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of 270 employees, the Bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of thirteen retail branches spread across the Maltese Islands.
We are a team of inspired people who believe that opportunities start with a conversation.
Duties and Responsibilities
The Business Support Engineer will play a key role in maintaining, supporting, and enhancing the Bank’s Core Business Systems. The selected candidate will be responsible for ensuring the continuous operation and efficiency of core business services, providing day-to-day technical and functional support to business users, and contributing to system improvements and regulatory updates. The role requires close collaboration with internal stakeholders and external vendors to ensure that business solutions align with operational needs and compliance requirements.
Key Responsibilities:
The Business Support Engineer will be responsible for the following duties:
<ul>
<li>Maintain and provide ongoing support for the Core Banking System and its associated peripheral systems.</li>
<li>Liaise with third-party vendors for issue resolution, system enhancements, and compliance-related changes.</li>
<li>Administer and manage the Business System Service Desk, ensuring timely response and resolution of user requests and incidents.</li>
<li>Develop, implement, and maintain a Business Continuity Plan (BCP) for the Bank’s core systems.</li>
<li>Identify, propose, and drive system or process changes aimed at improving operational efficiency and service delivery.</li>
<li>Perform routine system health checks and maintain comprehensive records of these activities.</li>
<li>Assist and educate business users on effective use of technology tools to streamline problem resolution.</li>
<li>Keep abreast of emerging technologies and assess their potential benefits to the Bank’s operations.</li>
<li>Extract, compile, and generate reports from core systems as required by management and business units.</li>
</ul>
Skills and Experience:
The ideal candidate will possess the following qualifications and competencies:
<ul>
<li>An MCAST or University Degree in Information and Communications Technology (ICT).</li>
<li>Strong proficiency in SQL scripting and experience working with Relational Database Management Systems (RDBMS), preferably Microsoft SQL Server (latest versions).</li>
<li>Basic knowledge of database administration and reporting tools, ideally Microsoft SQL Server Reporting Services (SSRS).</li>
<li>Previous experience working with a Core Banking System will be considered an asset.</li>
<li>Familiarity with PowerShell/Python scripting for task automation and system management will be considered an asset.</li>
<li>A basic understanding of banking operations and business processes.</li>
<li>Strong analytical and logical thinking abilities with excellent problem-solving skills.</li>
<li>Effective communication and interpersonal skills, with the ability to interact confidently with both technical and non-technical stakeholders.</li>
<li>A strong team player with excellent listening skills and a proactive approach to support and learning.</li>
<li>Flexible, adaptable, and eager to expand knowledge of banking systems and emerging technologies.</li>
</ul>
The ideal candidate will demonstrate a strong willingness to learn, the ability to perform effectively under pressure, and the capacity to work both independently and collaboratively within a team environment. Preferable, the candidate will have strong knowledge on Windows systems, TSQL, Powershell and Python. Experience on Bank’s core banking systems will be considered as an asset.
What we Offer
<ul>
<li>Ongoing personal development;&nbsp;</li>
<li>Preferential interest rates on home loans, personal loans and home value loans;&nbsp;</li>
<li>Comprehensive support for academic advancement through fully subsidized staff study loans;&nbsp;</li>
<li>Private clinic health insurance coverage, extendable to dependants;&nbsp;</li>
<li>Life insurance and personal accident cover;&nbsp;</li>
<li>Free ophthalmic examinations;&nbsp;</li>
<li>Private counselling sessions in collaboration with Richmond Foundation;&nbsp;</li>
<li>Additional full-day leave for birthday celebrations;&nbsp;</li>
<li>Annual performance appraisals and salary reviews;&nbsp;</li>
<li>€400 annual wellness allowance;&nbsp;</li>
<li>Complimentary mammogram screenings for female employees aged over 40 and PSA screenings for male employees aged over 40;&nbsp;</li>
<li>Flexible work arrangements (role permitting); and&nbsp;</li>
<li>Various corporate discounts.&nbsp;</li>
</ul>
BNF Bank plc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Business Support Engineer - Information Technology Unit

We're a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of over 270 employees, the Bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of thirteen retail branches spread across the Maltese Islands.&nbsp;
We're a team of inspired people who believe that opportunities start with a conversation.&nbsp;
<h3>Duties and responsibilities&nbsp;</h3>
You will be responsible for: 
<ul>
<li>answering customers' queries and provide a high level of customer service via the Bank's communication channels, whilst making best efforts to resolve queries on first contact;</li>
<li>affecting outbound calls as required and within stipulated deadlines;</li>
<li>handling inbound customer calls and written requests, noting any follow-ups and call-backs in a timely and appropriate manner, whilst keeping the number of lost calls to an absolute minimum;</li>
<li>handling outbound calls, assisting and guiding customers to use the Bank's services and promoting use of the Bank's digital channels;</li>
<li>assisting customers by answering their queries whilst adhering to Bank procedures and all other relevant regulatory requirements at all times;</li>
<li>tending to Customer Care Centre inboxes and Internet Banking Messages in a timely manner, including chasings and follow ups;</li>
<li>tending to Bank’s required surveys as assigned and within set deadlines;</li>
<li>achieving the set performance objectives through effective use of resources;</li>
<li>assisting and liaising with other Units/Departments as required;</li>
<li>continuously striving to improve the quality of service whilst presenting possible solutions according to customer's needs;</li>
<li>promoting the Bank's products and services according to customers' needs and effectively referring leads to other units within the Bank;</li>
<li>handling customer's feedback and suggestions in a professional and effective manner;</li>
<li>performing other related assignments/projects as requested by Management from time to time; and</li>
<li>being able to work independently, collaborating within a team, and displaying time flexibility towards shifts as per work exigencies.</li>
</ul>
<h3>Competencies and experience&nbsp;</h3>
The potential candidate should be reliable and trustworthy, well-organised with a disposition to learn and have a team-oriented approach.&nbsp;
You must: 
<ul>
<li>be willing to work on a shift basis (from Monday to Sunday);</li>
<li>have knowledge of banking fundamentals;</li>
<li>be proficient with MS Office applications;&nbsp;</li>
<li>be meticulous and work under pressure;&nbsp;</li>
<li>be committed to self-development;&nbsp;</li>
<li>have strong verbal and written communication skills;</li>
<li>be fluent in Maltese and English;</li>
<li>exercise integrity and professionalism at all times;</li>
<li>possess at least O level qualifications or Diploma in Business Studies or relevant banking qualification; and</li>
<li>have previous experience of working in a Call Centre environment, which will be considered as an asset.</li>
</ul>
<h3>What we Offer&nbsp;&nbsp;</h3>
<ul>
<li>Ongoing personal development;&nbsp;</li>
<li>Preferential interest rates on home loans, personal loans and home value loans;&nbsp;</li>
<li>Comprehensive support for academic advancement through fully subsidized staff study loans;&nbsp;</li>
<li>Private clinic health insurance coverage, extendable to dependants;&nbsp;</li>
<li>Life insurance and personal accident cover;&nbsp;</li>
<li>Free ophthalmic examinations;&nbsp;</li>
<li>Private counselling sessions in collaboration with Richmond Foundation;&nbsp;</li>
<li>Additional full-day leave for birthday celebrations;&nbsp;</li>
<li>Annual performance appraisals and salary reviews;&nbsp;</li>
<li>€400 annual wellness allowance;&nbsp;</li>
<li>Complimentary mammogram screenings for female employees aged over 40 and PSA screenings for male employees aged over 40;&nbsp;</li>
<li>Flexible work arrangements (role permitting); and&nbsp;</li>
<li>Various corporate discounts.&nbsp;</li>
</ul>
BNF Bank plc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We're a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of over 270 employees, the Bank offers a...

Customer Care Agent - Customer Care Centre (Shift Basis)

We're a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. With a team of over 270 employees, the Bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of thirteen retail branches spread across the Maltese Islands.&nbsp;
Duties and responsibilities
The Administrative Officer will be responsible for conducting investigations on Name and Payment Screening and Automated Transaction hits.&nbsp;
The Administrative Officer will need to:
<ul>
<li>Analyse client transaction behaviour and correlate with the source of funds and source of wealth information and documentation collected from the customer and other sources, furthermore if suspicious of ML/FT arise, then escalate and raise STR accordingly;&nbsp;</li>
<li>Demonstrate team spirit by completing standard office tasks and other duties such as liaising with colleagues to ensure that the Bank's obligations are met whilst maintaining the highest standard of excellence in customer service;</li>
<li>Ensure Sanctions Screening, KYC and PEP’s are fully investigated in line with regulatory requirements and the Bank’s policies and guidelines;</li>
<li>Strictly follow procedures, actively contribute to process improvements and work closely with CRU Mangers to ensure the standards, workflows are respected and that potential risks are properly mitigated;</li>
<li>Proactively conduct payment analysis of transactions to link unidentified transactions and accounts to known fraudulent activity by investigating suspicious alerts with proper analysis and follow up;</li>
<li>Ensure that names with hits are investigated in a timely manner with the necessary escalations being undertaken to safeguard AML/CFT policies and procedures whilst risks are mitigated through proper documentation and rationale;</li>
<li>Participate in regular meetings and investigate areas as necessary amongst the CRU or with other internal colleagues like FCC Office;</li>
<li>Assist in business risk assessments, in line with the bank's Policies and Procedures, measuring the threats and vulnerabilities of the Bank’s operations; and</li>
<li>Assist in the application of all relevant policies, procedures, processes for CRU relating to all areas of anti-money laundering (AML) and CDD.&nbsp;&nbsp;</li>
</ul>
Competencies and experience
The potential candidate should be reliable and trustworthy, well-organised with a disposition to learn and have a team-oriented approach.
The Administrative Officer will need to have:
<ul>
<li>Strong KYC and Customer Due Diligence knowledge;</li>
<li>Internal and External Stakeholder management;</li>
<li>Excellent verbal, formal written communication and social skills;</li>
<li>Strong Data Analytics and Data Management;&nbsp;</li>
<li>Excellent planning, organisation and time management abilities;</li>
<li>Ability to be flexible, manage priorities whilst remaining calm under pressure;&nbsp;&nbsp;&nbsp;</li>
<li>A positive ‘can do’ attitude and an ability to take ownership of tasks through to completion;</li>
<li>Drive and resilience with ability to have difficult conversations;</li>
<li>Ability to work collaboratively and independently when required;</li>
<li>Ability to prioritise and be meticulous with attention to detail; and</li>
<li>Ability to be objective oriented and commercially minded.</li>
</ul>
What we Offer
<ul>
<li>Ongoing personal development;&nbsp;</li>
<li>Preferential interest rates on home loans, personal loans and home value loans;&nbsp;</li>
<li>Comprehensive support for academic advancement through fully subsidized staff study loans;&nbsp;</li>
<li>Private clinic health insurance coverage, extendable to dependants;&nbsp;</li>
<li>Life insurance and personal accident cover;&nbsp;</li>
<li>Free ophthalmic examinations;&nbsp;</li>
<li>Private counselling sessions in collaboration with Richmond Foundation;&nbsp;</li>
<li>Additional full-day leave for birthday celebrations;&nbsp;</li>
<li>Annual performance appraisals and salary reviews;&nbsp;</li>
<li>€400 annual wellness allowance;&nbsp;</li>
<li>Complimentary mammogram screenings for female employees aged over 40 and PSA screenings for male employees aged over 40;&nbsp;</li>
<li>Flexible work arrangements (role permitting); and&nbsp;</li>
<li>Various corporate discounts.&nbsp;</li>
</ul>
BNF Bank plc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Administrative Officer - Screening Helpdesk (Customer Review Unit)