We're a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of 270 employees, the Bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of thirteen retail branches spread across the Maltese Islands. 

We are a team of inspired people who believe that opportunities start with a conversation. 

Duties and responsibilities

The Unit Manager for Account Services Unit will be responsible for overseeing the daily operations of a specific unit within the Operations department. This role involves supervising a team of professionals, ensuring operational efficiency, and maintaining compliance with regulatory requirements. The Unit Manager will also be responsible for process improvement, performance management, and ensuring that the unit meets its targets and service level agreements (SLAs).

You will be responsible for:

• representing the Unit in any meetings were ASU are required to attend;
• updating & reviewing policies and procedures;
• any account services Oversight:
• process Improvement:
• risk Management and Compliance:
• customer Service:
• reporting and Analysis:
• budgeting and Resource Management:
• lead, mentor, and manage a team of banking operations professionals, providing guidance and support to ensure high performance.

Competencies and experience

The potential candidate should have a positive attitude, be well-organised and meticulous, with a disposition to learn and a team-oriented approach to work. 

You must:

• have a certificate or diploma at MQF Level 5 in Economics, Banking and/or Business Management.
• maintain a good and healthy working relationship with all internal and external parties; 
• have sound knowledge of Microsoft Office applications; 
• have more than 6 years Banking accounting and fundamentals experience;
• have Experience in leading teams;
• have good working knowledge of local (Maltese) legislation in respect of payments;
• past experience in operational legal related activities area of a Financial Institution as well as tasks related to the onboarding and updates of customers; and
• have a proven track record in the operation and management of onboarding new customers, both corporate and personal. Experienced in handling garnishees and deceased customers, as well as managing any account-related activities, such as updates and profile maintenance.

What we Offer

• ongoing personal development; 
• preferential interest rates on home loans, personal loans and home value loans; 
• comprehensive support for academic advancement through fully subsidized staff study loans; 
• private clinic health insurance coverage, extendable to dependants; 
• life insurance and personal accident cover; 
• free ophthalmic examinations; 
• private counselling sessions in collaboration with Richmond Foundation; 
• additional half-day leave for birthday celebrations; 
• annual performance appraisals and salary reviews; 
• €250 annual wellness allowance; 
• complimentary mammogram screenings for female employees aged over 40 and PSA screenings for male employees aged over 40; 
• flexible work arrangements (role permitting); and 
• various corporate discounts. 

BNF Bank plc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.