We're a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of 270 employees, the Bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of thirteen retail branches spread across the Maltese Islands.

We're a team of inspired people who believe that opportunities start with a conversation.

Duties & Responsibilities

You will be responsible to:

• to provide specialist support to internal departments and branches, mainly related to Card Services, Internet Banking, ATMs, and other digital banking channels or services being handled by the Office;
• assist in the project implementations and testing of new and existing features of the Bank’s digital banking channels and services;
• to handle operational admin tasks related to the operations of the digital channels that fall within the responsibility of ECU;
• to be familiar and stay updated with Card and Payments Industry standards;
• to dealing with international suppliers, following up on incidents and escalate incidents with suppliers timeously;
• to work on chargebacks and process claims;
• to assist the manager with ad-hock reports and other tasks that may be required.

Competencies and experience

The potential candidate should be reliable and trustworthy, well-organised with a disposition to learn and have a team-oriented approach.

You must also:

• adopt a meticulous and methodological approach to work;
• be able to work on own initiative;
• be solutions driven;
• be resilient; 
• have knowledge of banking and fundamentals;
• be proficient with MS Office applications;
• have some IT background with experience in testing will be considered an asset; 
• have knowledge of the card business & digital banking will be preferred;
• hold a diploma or certificate in business administration or equivalent, or study towards one.

What we Offer

• Ongoing personal development;
• Preferential interest rates on home loans, personal loans and home value loans;
• Comprehensive support for academic advancement through fully subsidized staff study loans;
• Private clinic health insurance coverage, extendable to dependants;
• Life insurance and personal accident cover;
• Free ophthalmic examinations;
• Private counselling sessions in collaboration with Richmond Foundation;
• Additional half-day leave for birthday celebrations;
• Annual performance appraisals and salary reviews;
• €250 annual wellness allowance;
• Complimentary mammogram screenings for female employees aged over 40 and PSA screenings for male employees aged over 40;
• Flexible work arrangements (role permitting); and
• Various corporate discounts.

BNF Bank plc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.