We’re a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of over 270 employees, the Bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of thirteen retail branches spread across the Maltese Islands.

‍We’re a team of inspired people who believe that opportunities start with a conversation.

Duties & Responsibilities

The Administrative Officer will assist the product strategy team with day-to-day administrative functions, data management, complaint tracking, and reporting. They will work closely with team members and cross-functional departments across the Bank to support the delivery of innovative financial solutions that address customer needs and contribute to business growth and profitability. This role requires a strong attention to detail, excellent coordination skills, and the ability to support the wider team in ensuring customer behaviour, market trends, and regulatory requirements are appropriately monitored and supported. 

You will be responsible to:

Administrative and Operational Support

• Maintain product-related documentation, product procedures and marketing material, including oversight of digital content;
• Support in the preparation of documentation and reports required for audits and reviews;
• Update and maintain the Complaints Register, ensuring timely escalation, accurate records and liaison with relevant departments to ensure timely resolution;
• Assist with coordination of documentation for internal audits and departmental reviews; and
• Organise and track internal meeting and follow up action points.

Data and Reporting

• Compile and update data used for product monitoring;
• Support Product Strategy Unit to drive continuous product improvement by monitoring KPIs, gathering feedback, and identifying enhancement opportunities;
• Assist in the creation of dashboard or summary reports using Excel or similar tools;
• Analyse customer feedback and report observed trends or issues;
• Conduct market research and competitive analysis to identify opportunities for growth and innovation; and
• Ensure data accuracy and consistency across reporting systems.

Project and Team Coordination

• Provide coordination support for internal product initiatives and projects;
• Participate with internal teams to ensure smooth product launches and adherence to legal and regulatory requirements;
• Assist in preparing and tracking project documentation, deliverables and timelines; and
• Maintain team activity trackers, communication and record keeping.

Skills

You must possess:

• Proficiency in Microsoft Office (especially Excel, Word, and PowerPoint);
• Strong organization skills and attention to detail;
• Effective written and verbal communication;
• Ability to manage multiple tasks and time management;
• Analytical and problem-solving skills;
• Strong communication and presentation skills, with the ability to being persuasive and assertive;
• Customer service orientation and collaborative mindset; and
• Have a positive and can-do attitude.

Knowledge and Experience

• Bachelor’s degree in Banking, Computer Science, Business Management, Economics or a financial related area;
• Have at least 1 year of administrative, customer support, or banking operation experience preferred; and
• Knowledge of banking products is an asset (e.g. deposits, lending, digital banking).

What we Offer

• Ongoing personal development;
• Preferential interest rates on home loans, personal loans and home value loans;
• Comprehensive support for academic advancement through fully subsidized staff study loans;
• Private clinic health insurance coverage, extendable to dependants;
• Life insurance and personal accident cover;
• Free ophthalmic examinations;
• Private counselling sessions in collaboration with Richmond Foundation;
• Additional half-day leave for birthday celebrations;
• Annual performance appraisals and salary reviews;
• €250 annual wellness allowance;
• Complimentary mammogram screenings for female employees aged over 40 and PSA screenings for male employees aged over 40;
• Flexible work arrangements (role permitting); and
• Various corporate discounts.

BNF Bank plc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.