We're a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of 270 employees, the Bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of thirteen retail branches spread across the Maltese Islands.

We're a team of inspired people who believe that opportunities start with a conversation.

Duties & Responsibilities

You will be responsible to:

• Analyse the impacts and requirements arising from the various legislative directives and regulations affecting the organisation’s digital payment channels of operation;
• Keep up to date with industry developments in relation to Card, ATM’s, and Digital Payment OMNI Channels;
• Engage and coordinate with external service providers for problem solving, bugs and defects tracking, and testing of digital channels functional improvements;
• Draft and review on a regular basis to improve and automate as much as possible internal documented processes, procedures, and working instructions in relation to digital channels;
• Evaluate, as required, data and information requirements and assist line manager with ad-hoc initiatives and reports;
• Critically analysing internal processes aiming to achieve high operational efficiency in view to enhance customer experience and digital channels practices;
• Assist in business-functional requirements and analysis, act as a liaison between the business and the technical areas of the organisation, as well as Compliance and other business units as required;
• Participate in assigned projects the Bank may undertake as required in digital channels;
• Support and assist in data analytics in relation to internal MIS reporting, and external regulatory statistical reporting in the area of digital payment channels;
• Uphold a professional image at all times, through quality of work, conduct and integrity;
• Provide ad-hoc training to staff on digital channels platforms ( ATMs, Cards, eBNF), and assist other units with specialist information and solutions; and
• Be a catalyst of change.

Skills, Experience and Knowledge

You are a reliable and trustworthy team player with an aptitude for learning, able to work in a dynamic environment, meticulous and organised in your work.  

You must:

• Hold a degree or diploma in Commerce, Banking and Finance, Management or similar. Having a qualification in project management is considered as an asset;
• Have strong knowledge of Microsoft Office applications;
• Be highly flexible and adaptable to changing priorities;
• Be capable of working on own initiative and meeting strict deadlines under pressure;
• Have a strong analytical mind and ability to think outside the box;
• Possess excellent communication skills, both written and verbal, particularly in the English language;
• Have strong organizational and planning skills; and
• Have at least 1 years’ experience in a financial services environment, preferably in Banking, in a business analysis role.

What we Offer

• Ongoing personal development;
• Preferential interest rates on home loans, personal loans and home value loans;
• Comprehensive support for academic advancement through fully subsidized staff study loans;
• Private clinic health insurance coverage, extendable to dependants;
• Life insurance and personal accident cover;
• Free ophthalmic examinations;
• Private counselling sessions in collaboration with Richmond Foundation;
• Additional full-day leave for birthday celebrations;
• Annual performance appraisals and salary reviews;
• €400 annual wellness allowance;
• Complimentary mammogram screenings for female employees aged over 40 and PSA screenings for male employees aged over 40;
• Flexible work arrangements (role permitting); and
• Various corporate discounts.

BNF Bank plc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.