We are a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of over 270 employees, the Bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of thirteen retail branches spread across the Maltese Islands. 

We are a team of inspired people who believe that opportunities start with a conversation. 

‍Duties & Responsibilities

The Unit Manager for Banking Operations will be responsible for overseeing the daily operations of a specific unit within the banking operations department. This role involves managing a team of professionals, ensuring operational efficiency, and maintaining compliance with regulatory requirements. The Unit Manager will also be responsible for process improvement, performance management, and ensuring that the unit meets its targets and service level agreements (SLAs).

You will be responsible to:

• Representing the Unit in any meetings were BOU are required to attend;

• Updating & reviewing policies and procedures

• Leadership and Team Management

• Operational Oversight

• Process Improvement

• Risk Management and Compliance

• Customer Service

• Reporting and Analysis

• Budgeting and Resource Management

• Lead, mentor, and manage a team of banking operations professionals, providing guidance and support to ensure high performance

• Liaise with other Departments/Units

Skills

The potential candidate should be a reliable and trustworthy team player with an aptitude for learning, able to work in a dynamic environment, meticulous and organised in your work.

You must have:

• Maintaining a good and healthy working relationship with all internal and external parties; 

• Have sound knowledge of Microsoft Office applications

• Have 10 years of Banking accounting and fundamentals experience

• Have Experience in coordinating teams

• Have good working knowledge of local (Maltese) legislation in respect of payments; and

• have proven track record of working in the operation / management of Payments, guarnishees, deceased customers and customers due diligence activities. 

Knowledge and Experience

• Past experience in a payment and operational legal related activities area of a Financial Institution

• have a certificate or diploma at MQF Level 5 in Economics, Banking and/or Business Management

• Past experience with cards businees back office support

• Past experience on supporting digital channels operations

What we Offer

• Ongoing personal development; 
• Preferential interest rates on home loans, personal loans and home value loans; 
• Comprehensive support for academic advancement through fully subsidized staff study loans; 
• Private clinic health insurance coverage, extendable to dependants; 
• Life insurance and personal accident cover; 
• Free ophthalmic examinations; 
• Private counselling sessions in collaboration with Richmond Foundation; 
• Additional full-day leave for birthday celebrations; 
• Annual performance appraisals and salary reviews; 
• €400 annual wellness allowance; 
• Complimentary mammogram screenings for female employees aged over 40 and PSA screenings for male employees aged over 40; 
• Flexible work arrangements (role permitting); and 
• Various corporate discounts. 

BNF Bank plc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.