BNF Bank p.l.c

We are a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of 270 employees, the Bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of thirteen retail branches spread across the Maltese Islands.
We are a team of inspired people who believe that opportunities start with a conversation.
<h3>Responsibilities</h3>
The Technical Support Officer will be responsible for:
<ul>
<li>Performing Core Business Systems operations including Bank end of day process during evening and Saturday schedules on a rotational basis;</li>
<li>Providing general IT support to end users;</li>
<li>Administration and support on the Bank telephony system;</li>
<li>Supporting the Infrastructure Team with certain tasks pertaining to infrastructure;</li>
<li>Managing the creation, maintenance and removal of users' accounts, user access rights etc over a diversity of systems;</li>
<li>Providing support to BNF Bank employees across multiple sites;</li>
<li>Performing routine checks on the various Bank systems (networks, hardware and software) and maintaining appropriate records of mentioned checks;</li>
<li>Sharing technical knowledge and ways of resolution with other team members;</li>
<li>Educating business end users on how to make effective use of their technological tools (hardware &amp; software) to speed up problem resolution, whilst keeping abreast with new technology;</li>
<li>Establishing good working relationships both within the IT team and with the other departments; and</li>
<li>Documenting processes and procedures as necessary.</li>
</ul>
<h3>Skills</h3>
You must:
<ul>
<li>Have a good understanding of the Microsoft 365 suite of products;</li>
<li>Have a solid understanding of end user hardware;</li>
<li>Familiar with on-premises systems namely; Active Directory, DHCP and DNS;</li>
<li>Be flexible and willing to learn banking processes and systems;</li>
<li>Have the ability to think pragmatically;</li>
<li>Communicate effectively and clearly, possess excellent listening skills and have the ability to interact confidently with internal customers;</li>
<li>Be a team player;</li>
<li>Demonstrate good problem-solving skills;</li>
<li>Be willing to learn and share the acquired knowledge; and</li>
<li>Able to work under pressure.</li>
</ul>
<h3>Experience and Knowledge</h3>
You must:
<ul>
<li>Possess an MCAST Diploma or a Certification of a relevant ICT academy; and</li>
<li>Ideally have work experience in an IT support role or function.</li>
</ul>
<h3>What we Offer&nbsp;&nbsp;</h3>
<ul>
<li>Ongoing personal development;&nbsp;</li>
<li>Preferential interest rates on home loans, personal loans and home value loans;&nbsp;</li>
<li>Comprehensive support for academic advancement through fully subsidized staff study loans;&nbsp;</li>
<li>Private clinic health insurance coverage, extendable to dependants;&nbsp;</li>
<li>Life insurance and personal accident cover;&nbsp;</li>
<li>Free ophthalmic examinations;&nbsp;</li>
<li>Private counselling sessions in collaboration with Richmond Foundation;&nbsp;</li>
<li>Additional half-day leave for birthday celebrations;&nbsp;</li>
<li>Annual performance appraisals and salary reviews;&nbsp;</li>
<li>€250 annual wellness allowance;&nbsp;</li>
<li>Complimentary mammogram screenings for female employees aged over 40 and PSA screenings for male employees aged over 40;&nbsp;</li>
<li>Flexible work arrangements (role permitting); and&nbsp;</li>
<li>Various corporate discounts.&nbsp;</li>
</ul>
BNF Bank plc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of 270 employees, the Bank offers a...

Technical Support Officer - Information Technology Unit

We're a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. With a team of over 270 employees, the Bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of thirteen retail branches spread across the Maltese Islands.&nbsp;
Duties and responsibilities
The Administrative Officer – Screening Helpdesk Customer Review Unit will be responsible for conducting investigations on Name and Payment Screening and Automated Transaction hits.&nbsp;
The Admin Officer will need to:
<ul>
<li>Analyse client transaction behaviour and correlate with the source of funds and source of wealth information and documentation collected from the customer and other sources, furthermore if suspicious of ML/FT arise, then escalate and raise STR accordingly;&nbsp;</li>
<li>Demonstrate team spirit by completing standard office tasks and other duties such as liaising with colleagues to ensure that the Bank's obligations are met whilst maintaining the highest standard of excellence in customer service;</li>
<li>Ensure Sanctions Screening, KYC and PEP’s are fully investigated in line with regulatory requirements and the Bank’s policies and guidelines;</li>
<li>Strictly follow procedures, actively contribute to process improvements and work closely with CRU Mangers to ensure the standards, workflows are respected and that potential risks are properly mitigated;</li>
<li>Proactively conduct payment analysis of transactions to link unidentified transactions and accounts to known fraudulent activity by investigating suspicious alerts with proper analysis and follow up;</li>
<li>Ensure that names with hits are investigated in a timely manner with the necessary escalations being undertaken to safeguard AML/CFT policies and procedures whilst risks are mitigated through proper documentation and rationale; and</li>
<li>Participate in regular meetings and investigate areas as necessary amongst the CRU or with other internal colleagues like FCC Office. Assist in business risk assessments, in line with the bank's Policies and Procedures, measuring the threats and vulnerabilities of the Bank’s operations. Assist in the application of all relevant policies, procedures, processes for CRU relating to all areas of anti-money laundering (AML) and CDD.&nbsp;&nbsp;</li>
</ul>
Competencies and experience
The potential candidate should be reliable and trustworthy, well-organised with a disposition to learn and have a team-oriented approach.
The Administrative Officer will need to have:
<ul>
<li>Strong KYC and Customer Due Diligence knowledge;</li>
<li>Internal and External Stakeholder management;</li>
<li>Excellent verbal, formal written communication and social skills;</li>
<li>Strong Data Analytics and Data Management;&nbsp;</li>
<li>Excellent planning, organisation and time management abilities;</li>
<li>Ability to be flexible, manage priorities whilst remaining calm under pressure;&nbsp;&nbsp;&nbsp;</li>
<li>A positive ‘can do’ attitude and an ability to take ownership of tasks through to completion;</li>
<li>Drive and resilience with ability to have difficult conversations;</li>
<li>Ability to work collaboratively and independently when required;</li>
<li>Ability to prioritise and be meticulous with attention to detail ;&nbsp;</li>
<li>Ability to be objective oriented and commercially minded.</li>
</ul>
What we Offer
<ul>
<li>Ongoing personal development;&nbsp;</li>
<li>Preferential interest rates on home loans, personal loans and home value loans;&nbsp;</li>
<li>Comprehensive support for academic advancement through fully subsidized staff study loans;&nbsp;</li>
<li>Private clinic health insurance coverage, extendable to dependants;&nbsp;</li>
<li>Life insurance and personal accident cover;&nbsp;</li>
<li>Free ophthalmic examinations;&nbsp;</li>
<li>Private counselling sessions in collaboration with Richmond Foundation;&nbsp;</li>
<li>Additional half-day leave for birthday celebrations;&nbsp;</li>
<li>Annual performance appraisals and salary reviews;&nbsp;</li>
<li>€250 annual wellness allowance;&nbsp;</li>
<li>Complimentary mammogram screenings for female employees aged over 40 and PSA screenings for male employees aged over 40;&nbsp;</li>
<li>Flexible work arrangements (role permitting); and&nbsp;</li>
<li>Various corporate discounts.&nbsp;</li>
</ul>
BNF Bank plc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We're a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. With a team of over 270 employees, the Bank offers a full...

Administrative Officer - Screening Helpdesk (Customer Review Unit)

We're a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. With a team of over 270 employees, the Bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of thirteen retail branches spread across the Maltese Islands.
Duties and responsibilities
You will be required to carry out administrative tasks such as:
<ul>
<li>process legal related matter tasks such as deceased customer and garnishee mandates.</li>
<li>perform due diligence process of the opening of accounts for personal and non-personal customers&nbsp;</li>
<li>inward and outward clearing process</li>
<li>manage the handling and processing of inward and outward payments both sepa and non sepa.&nbsp;</li>
<li>handle chasers and queries on payments.&nbsp;</li>
</ul>
Competencies and experience
You are a reliable and trustworthy team player with an aptitude for learning, able to work in a dynamic environment, meticulous and organised in your work.
You must also:
<ul>
<li>possess a Diploma/Degree in Business Management or Banking &amp; Finance</li>
<li>adopt a target driven approach to work</li>
<li>have good analytical skills and attention to detail</li>
<li>possess excellent written and verbal communication skills in both English and Maltese</li>
<li>possess excellent Microsoft Office application skills mainly in the use of Excel and Word.</li>
<li>Previous banking experience, would be considered an asset.</li>
<li>Must be willing to work occasionally on Saturdays.</li>
</ul>
What we Offer
<ul>
<li>Ongoing personal development;&nbsp;</li>
<li>Preferential interest rates on home loans, personal loans and home value loans;&nbsp;</li>
<li>Comprehensive support for academic advancement through fully subsidized staff study loans;&nbsp;</li>
<li>Private clinic health insurance coverage, extendable to dependants;&nbsp;</li>
<li>Life insurance and personal accident cover;&nbsp;</li>
<li>Free ophthalmic examinations;&nbsp;</li>
<li>Private counselling sessions in collaboration with Richmond Foundation;&nbsp;</li>
<li>Additional half-day leave for birthday celebrations;&nbsp;</li>
<li>Annual performance appraisals and salary reviews;&nbsp;</li>
<li>€250 annual wellness allowance;&nbsp;</li>
<li>Complimentary mammogram screenings for female employees aged over 40 and PSA screenings for male employees aged over 40;&nbsp;</li>
<li>Flexible work arrangements (role permitting); and&nbsp;</li>
<li>Various corporate discounts.&nbsp;</li>
</ul>
BNF Bank plc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employee.

Administrative Officer - Banking Operations Unit (One-year contract / Maternity cover)

<h3>Overview</h3>
We are a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of 270 employees, the Bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of thirteen retail branches spread across the Maltese Islands.
We are a team of inspired people who believe that opportunities start with a conversation.
<h3>Duties &amp; Responsibilities</h3>
The Career Development Manager designs and manages programs to support career growth, skill enhancement, and professional development. This role aligns initiatives with company strategic goals, employee aspirations, and market demands, while supporting the HR function as required. The ideal candidate must have a solid training background and strong leadership and communication skills.
<h3>Your role at a glance:</h3>
Strategic Leadership
<ul>
<li>Assist in developing and implementing HR strategies aligned with the Bank’s overall goals and strategic objectives.&nbsp;</li>
<li>Provide guidance to senior management on career development matters.&nbsp;</li>
</ul>
Program Development &amp; Management
<ul>
<li>Design and implement career development and upskilling programs, workshops that align to the Bank's strategic goals.&nbsp;</li>
<li>Conduct ongoing liaison with the various Heads of Department to identify and address skill gaps within the organisation.</li>
<li>Evaluate the effectiveness of development programs and make necessary adjustments by monitoring and reviewing the progress of trainees.&nbsp;</li>
<li>Develop effective induction programs for new staff and apprentices.&nbsp;</li>
<li>Stay updated with the latest training trends and technologies.&nbsp;</li>
<li>Assist with the setting up of training annual budgets and monitor them.&nbsp;</li>
<li>Ensure that statutory training requirements are strictly adhered to.</li>
</ul>
HR Management
<ul>
<li>Assist with the development and implementation of HR policies and procedures that comply with legal requirements and promote a positive work environment.&nbsp;</li>
<li>Assist with managing employee relations, including handling of grievances, disciplinary actions, and conflict resolution.&nbsp;</li>
<li>Assist with the performance management exercise and provide guidance and feedback to employees and managers as required.&nbsp;</li>
<li>Assist with exit interviews and one to one meetings, analyse the relative outcome, and act on any feedback/escalate as necessary.&nbsp;</li>
</ul>
Talent Acquisition and Retention
<ul>
<li>Assist with the recruitment process by creating retention programs to attract and retain talent, interviewing and assist in effective onboarding.&nbsp;</li>
<li>Promote a positive work environment.&nbsp;</li>
<li>Maintain an ongoing liaison with different Heads of Department/Units/Line Managers and employees.&nbsp;</li>
</ul>
Compensation and Benefits
<ul>
<li>Assist with the managing of compensation structures, benefits, and incentives.&nbsp;</li>
</ul>
Employee Support
<ul>
<li>Provide and manage one-on-one career coaching and mentoring sessions to employees.</li>
<li>Facilitate discussions on career transitions, growth opportunities, and leadership development.</li>
</ul>
Market Research &amp; Trends
<ul>
<li>Stay updated on industry trends, skill demands, and emerging career opportunities.</li>
<li>Advise leadership on talent market trends and workforce development strategies.</li>
</ul>
Competencies &amp; Experience 
<ul>
<li>The potential candidate should be reliable and trustworthy, well-organised with a disposition to learn and have a team-oriented approach.&nbsp;</li>
</ul>
<h3>What you bring: </h3>
<ul>
<li>A minimum of 5 years’ experience in HR Management and Career Development, with particular focus on designing, delivering and coordinating training programmes, preferably within the financial services industry.&nbsp;</li>
<li>Strong knowledge of career development practices and strategies.</li>
<li>Excellent leadership, interpersonal, communication, and coaching skills.</li>
<li>A high level of integrity and confidentiality.</li>
<li>Ability to build and maintain positive relationships with employees at all levels.&nbsp;</li>
<li>Good knowledge of MS Office applications.</li>
<li>Strong written and verbal communication skills in both Maltese and English.&nbsp;</li>
<li>A lifelong learning approach with a proactive and flexible approach to work.</li>
<li>Strong knowledge of HR policies, local labour laws, and best practices.&nbsp;</li>
</ul>
A bachelor’s degree in Human Resources, Training, Organisational Development, Occupational Psychology, or related field will be considered as an asset. It is also considered an asset to have knowledge of UK HR related legislative framework and employment practices.&nbsp;
<h3>What We Offer:</h3>
<ul>
<li>Ongoing personal development;&nbsp;</li>
<li>Preferential interest rates on home loans, personal loans and home value loans;&nbsp;</li>
<li>Comprehensive support for academic advancement through fully subsidized staff study loans;&nbsp;</li>
<li>Private clinic health insurance coverage, extendable to dependants;&nbsp;</li>
<li>Life insurance and personal accident cover;&nbsp;</li>
<li>Free ophthalmic examinations;&nbsp;</li>
<li>Private counselling sessions in collaboration with Richmond Foundation;&nbsp;</li>
<li>Additional half-day leave for birthday celebrations;&nbsp;</li>
<li>Annual performance appraisals and salary reviews;&nbsp;</li>
<li>€250 annual wellness allowance;&nbsp;</li>
<li>Complimentary mammogram screenings for female employees aged over 40 and PSA screenings for male employees aged over 40;&nbsp;</li>
<li>Flexible work arrangements (role permitting); and&nbsp;</li>
<li>Various corporate discounts.&nbsp;</li>
<li>BNF Bank plc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</li>
</ul>
<h3>Your Mission:</h3>
The mission of this role is to design, implement, and oversee career development initiatives and HR strategies that align with the bank's strategic goals. By fostering employee growth, ensuring compliance with HR policies, and promoting a positive and inclusive work environment, the role aims to enhance organizational effectiveness and support the attraction, development, and retention of top talent.&nbsp;

Overview
We are a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of 270 employees, the Bank...

Career Development and HR Manager

We're a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of 270 employees, the Bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of thirteen retail branches spread across the Maltese Islands.&nbsp;
We are a team of inspired people who believe that opportunities start with a conversation.&nbsp;
Duties and responsibilities
Digital Transformation Manager – Banking Operations is responsible for overseeing and optimizing operational processes related to banking transactions, payment settlements, and clearing functions. This role ensures that banking operations run efficiently, securely, and in compliance with regulatory requirements while supporting the digital transformation of payment and clearing processes. The position requires strong expertise in banking operations, payment processing, clearing mechanisms, and regulatory compliance.
Responsibilities
Banking Operations &amp; Process Optimization:
<ul>
<li>Identify opportunities to automate and streamline operational workflows to enhance efficiency and reduce manual efforts.</li>
<li>Manage projects from inception to completion, ensuring timely delivery within budgets.</li>
</ul>
Clearing &amp; Settlement Management:
<ul>
<li>Ensure smooth and efficient execution of clearing and settlement processes for local and international payments through process improvements.&nbsp;</li>
<li>Collaborate with central banks, clearinghouses, and payment networks to enhance payment infrastructure.</li>
<li>Implement improvements to reduce transaction processing time and enhance accuracy.</li>
</ul>
Payments Processing &amp; Digital Transformation:
<ul>
<li>Work closely with IT and Digital Channels teams to integrate digital payment solutions with core banking and operational processes.</li>
<li>Monitor industry trends and implement best practices for digital payment processing.</li>
</ul>
Testing:
<ul>
<li>Design business test cases for System Integration Testing (SIT) and User Acceptance Testing (UAT).</li>
<li>Develop UAT test plans that reflect real-life usage of the system ensuring that product meets business requirements and user expectations.</li>
</ul>
Regulatory Compliance &amp; Risk Management:
<ul>
<li>Ensure compliance with regulatory frameworks, including AML, KYC, SWIFT and Central Bank guidelines.</li>
<li>Work with Risk and Compliance teams to identify and mitigate operational risks in payments and clearing processes.</li>
<li>Keep up to date with regulatory changes and implement necessary process adjustments.</li>
</ul>
Stakeholder Collaboration &amp; Vendor Management:
<ul>
<li>Engage with internal teams, including Operations, IT, Product, Risk, and Finance, to support operational efficiency and transformation initiatives.</li>
<li>Manage relationships with clearinghouses, payment processors, correspondent banks, and regulatory bodies, as required.&nbsp;</li>
<li>Provide training and support to employees to help them adapt to new digital systems and processes.</li>
</ul>
Performance Monitoring &amp; Reporting:
<ul>
<li>Establish KPIs to track the efficiency, accuracy, and security of banking operations, clearing, and payment processes.</li>
<li>Provide regular reports and insights to senior management on operational performance, risks, and areas for improvement.</li>
<li>Maintain updated documentation and use tools like Jira and Confluence.&nbsp;</li>
</ul>
Competencies and experience
Skills, Experience and Knowledge
<ul>
<li>7+ years of experience in banking operations, payments, and clearing functions.</li>
<li>Strong knowledge of payment processing, clearing systems, SWIFT, RTGS, and instant payment frameworks.</li>
<li>Experience in digital transformation projects and process automation.</li>
<li>Excellent understanding of regulatory requirements related to payments and banking operations.</li>
</ul>
Key Competencies
<ul>
<li>Expertise in banking operations, clearing, and payments.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Knowledge of compliance and risk management in banking transactions.</li>
<li>Ability to lead process improvement and automation initiatives.</li>
<li>Excellent stakeholder management and collaboration skills.</li>
</ul>
This role is critical in ensuring the smooth execution of banking operations, improving clearing and payment efficiencies, and supporting digital transformation initiatives to enhance service delivery and operational resilience.
What we Offer
<ul>
<li>ongoing personal development;&nbsp;</li>
<li>preferential interest rates on home loans, personal loans and home value loans;&nbsp;</li>
<li>comprehensive support for academic advancement through fully subsidized staff study loans;&nbsp;</li>
<li>private clinic health insurance coverage, extendable to dependants;&nbsp;</li>
<li>life insurance and personal accident cover;&nbsp;</li>
<li>free ophthalmic examinations;&nbsp;</li>
<li>private counselling sessions in collaboration with Richmond Foundation;&nbsp;</li>
<li>additional half-day leave for birthday celebrations;&nbsp;</li>
<li>annual performance appraisals and salary reviews;&nbsp;</li>
<li>€250 annual wellness allowance;&nbsp;</li>
<li>complimentary mammogram screenings for female employees aged over 40 and PSA screenings for male employees aged over 40;&nbsp;</li>
<li>flexible work arrangements (role permitting); and&nbsp;</li>
<li>various corporate discounts.&nbsp;</li>
</ul>
BNF Bank plc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We're a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of 270 employees, the Bank offers a full...

Operations Manager - Digital Transformation Unit

We're a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of 270 employees, the Bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of thirteen retail branches spread across the Maltese Islands.&nbsp;
We are a team of inspired people who believe that opportunities start with a conversation.&nbsp;
Duties and responsibilities
Digital Transformation Manager – Lending, is responsible for driving the digitalization of lending products and services. This role focuses on enhancing digital lending capabilities, optimizing processes, and ensuring alignment with core banking enhancements and digital channels. The position requires a strong understanding of lending products, digital transformation, and financial technology to improve customer experience and operational efficiency.
Responsibilities
Digital Lending Strategy &amp; Execution:
<ul>
<li>Support the implementation of the Bank’s strategies for digitizing lending products, including personal loans, mortgages, SME financing, and corporate lending.</li>
<li>Identify and drive process improvements to enhance efficiency, reduce turnaround time, and improve customer satisfaction.</li>
<li>Manage projects from inception to completion, ensuring timely delivery within budgets.</li>
</ul>
Core Banking System &amp; Lending Enhancements:
<ul>
<li>Collaborate with IT and external partners to implement system enhancements that support both traditional and digital lending.</li>
<li>Ensure seamless integration of digital lending products with the core banking system.</li>
</ul>
Digital Channels &amp; Customer Journey Optimization:
<ul>
<li>Work closely with the Digital Channels Unit to enhance the accessibility of lending products via mobile, internet banking, and other digital platforms.</li>
<li>Improve the end-to-end digital lending journey, from application to disbursement, leveraging automation and AI-driven decisioning.</li>
</ul>
Testing:
<ul>
<li>Design business test cases for System Integration Testing (SIT) and User Acceptance Testing (UAT).</li>
<li>Develop UAT test plans that reflect real-life usage of the system ensuring that product meets business requirements and user expectations.</li>
</ul>
Regulatory &amp; Compliance Alignment:
<ul>
<li>Ensure digital lending solutions comply with local regulations, risk management policies, and security standards.</li>
<li>Collaborate with Compliance and Risk teams to implement regulatory changes into digital lending processes.</li>
</ul>
Stakeholder Engagement &amp; Collaboration:
<ul>
<li>Work with IT, Business, Risk, and Product teams to ensure alignment and successful implementation of lending transformation initiatives.</li>
<li>Liaise with fintech partners, third-party providers, and regulatory bodies to drive innovation in digital lending.</li>
<li>Provide training and support to employees to help them adapt to new digital systems and processes.</li>
</ul>
Performance Monitoring &amp; Reporting:
<ul>
<li>Establish KPIs to measure the performance and adoption of digital lending products.</li>
<li>Provide insights and recommendations based on data analytics and customer feedback.</li>
<li>Maintain updated documentation and use tools like Jira and Confluence.&nbsp;</li>
</ul>
Competencies and experience
Skills, Experience and Knowledge
<ul>
<li>7+ years of experience in banking, lending products, or operations.</li>
<li>Strong knowledge of lending platforms, credit underwriting, and automation technologies.</li>
<li>Experience in implementing and working with lending solutions.</li>
<li>Proven track record of being an active participant on large-scale digital transformation project.</li>
<li>Excellent stakeholder management, project management, and analytical skills.</li>
</ul>
Key Competencies
<ul>
<li>Expertise in lending and financial technology.</li>
<li>Strong problem-solving and innovation mindset.</li>
<li>Knowledge of regulatory requirements in lending.</li>
<li>Ability to manage projects and engage with external providers.</li>
</ul>
This role is critical in modernizing lending products, improving digital access, and enhancing customer experience while ensuring operational efficiency and regulatory compliance.
What we Offer
<ul>
<li>ongoing personal development;&nbsp;</li>
<li>preferential interest rates on home loans, personal loans and home value loans;&nbsp;</li>
<li>comprehensive support for academic advancement through fully subsidized staff study loans;&nbsp;</li>
<li>private clinic health insurance coverage, extendable to dependants;&nbsp;</li>
<li>life insurance and personal accident cover;&nbsp;</li>
<li>free ophthalmic examinations;&nbsp;</li>
<li>private counselling sessions in collaboration with Richmond Foundation;&nbsp;</li>
<li>additional half-day leave for birthday celebrations;&nbsp;</li>
<li>annual performance appraisals and salary reviews;&nbsp;</li>
<li>€250 annual wellness allowance;&nbsp;</li>
<li>complimentary mammogram screenings for female employees aged over 40 and PSA screenings for male employees aged over 40;&nbsp;</li>
<li>flexible work arrangements (role permitting); and&nbsp;</li>
<li>various corporate discounts.&nbsp;</li>
</ul>
BNF Bank plc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Lending Manager - Digital Transformation Unit

We're a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of 270 employees, the Bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of thirteen retail branches spread across the Maltese Islands.&nbsp;
We are a team of inspired people who believe that opportunities start with a conversation.&nbsp;
Duties and responsibilities
Digital Transformation Manager – Customer Management, is responsible for enhancing the digital customer experience, optimizing customer journeys, and ensuring seamless interactions across retail, corporate and digital channels. This role focuses on leveraging technology, data analytics, and automation to improve customer engagement, satisfaction and retention. The position requires expertise in customer management, digital transformation, and omnichannel service delivery.
Responsibilities
Customer Experience Strategy &amp; Optimization:
<ul>
<li>Support the implementation of the strategy to enhance digital customer experiences and engagement.</li>
<li>Identify pain points in the customer journey and drive improvements through automation and process enhancements.</li>
<li>Manage projects from inception to completion, ensuring timely delivery within budgets.</li>
</ul>
Omnichannel Integration &amp; Digital Support:
<ul>
<li>Work closely with the Digital Channels Unit to ensure a seamless customer experience across mobile banking, internet banking, and other digital touchpoints.</li>
<li>Enhance self-service capabilities and AI-driven customer support tools such as chatbots and virtual assistants.</li>
</ul>
Customer Data &amp; Personalization:
<ul>
<li>Utilize customer insights and analytics to drive data-driven decision-making and personalized service offerings.</li>
<li>Implement AI and machine learning models to enhance customer segmentation and targeted communication strategies.</li>
</ul>
Customer Relationship Management (CRM) Enhancement:
<ul>
<li>Actively participate in the implementation of a CRM system to enhance customer interaction tracking and management.</li>
<li>Work with IT and Business teams to ensure CRM integration with core banking and digital channels.</li>
</ul>
Stakeholder Collaboration &amp; Customer Feedback Management:
<ul>
<li>Engage with internal teams, including Retail, Corporate, Product, Marketing, IT, and Customer Service, to align on customer experience initiatives.</li>
<li>Develop mechanisms to capture and analyse customer feedback, ensuring continuous improvement in service delivery.</li>
<li>Provide training and support to employees to help them adapt to new digital systems and processes.</li>
</ul>
Testing:
<ul>
<li>Design business test cases for System Integration Testing (SIT) and User Acceptance Testing (UAT).</li>
<li>Develop UAT test plans that reflect real-life usage of the system ensuring that product meets business requirements and user expectations.</li>
</ul>
Regulatory &amp; Compliance Alignment:
<ul>
<li>Ensure customer engagement practices comply with data protection and privacy regulations such as GDPR and local banking policies.</li>
<li>Work with Compliance and Risk teams to ensure ethical and secure handling of customer data.</li>
</ul>
Performance Monitoring &amp; Reporting:
<ul>
<li>Define KPIs to measure customer satisfaction, digital adoption rates, and engagement effectiveness.</li>
<li>Provide insights and recommendations to senior management based on customer behaviour trends and feedback analysis.</li>
<li>Maintain updated documentation and use tools like Jira and Confluence.&nbsp;</li>
</ul>
Competencies and experience
Skills, Experience and Knowledge
<ul>
<li>7+ years of experience in retail banking or core banking systems.</li>
<li>Strong knowledge of customer journey mapping, digital service transformation, and customer engagement strategies.</li>
<li>Proven track record of being an active participant on large-scale digital transformation project.</li>
<li>Excellent stakeholder management, project management, and analytical skills.</li>
</ul>
Key Competencies
<ul>
<li>Expertise in customer experience management and digital transformation.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Knowledge of data privacy and customer protection regulations.</li>
<li>Ability to manage customer engagement strategies across multiple digital platforms.</li>
<li>Excellent collaboration and communication skills.</li>
</ul>
This role is critical in transforming customer interactions, optimizing digital service delivery, and enhancing overall satisfaction and engagement through innovative digital solutions.&nbsp;
What we Offer
<ul>
<li>ongoing personal development;&nbsp;</li>
<li>preferential interest rates on home loans, personal loans and home value loans;&nbsp;</li>
<li>comprehensive support for academic advancement through fully subsidized staff study loans;&nbsp;</li>
<li>private clinic health insurance coverage, extendable to dependants;&nbsp;</li>
<li>life insurance and personal accident cover;&nbsp;</li>
<li>free ophthalmic examinations;&nbsp;</li>
<li>private counselling sessions in collaboration with Richmond Foundation;&nbsp;</li>
<li>additional half-day leave for birthday celebrations;&nbsp;</li>
<li>annual performance appraisals and salary reviews;&nbsp;</li>
<li>€250 annual wellness allowance;&nbsp;</li>
<li>complimentary mammogram screenings for female employees aged over 40 and PSA screenings for male employees aged over 40;&nbsp;</li>
<li>flexible work arrangements (role permitting); and&nbsp;</li>
<li>various corporate discounts.&nbsp;</li>
</ul>
BNF Bank plc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Customer Management Manager - Digital Transformation Unit

We're a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of 270 employees, the Bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of thirteen retail branches spread across the Maltese Islands.&nbsp;
We are a team of inspired people who believe that opportunities start with a conversation.&nbsp;
Duties and responsibilities
The Head of the Digital Transformation Unit is responsible for leading and driving the digital transformation strategy within BNF Bank. This role oversees core banking system enhancements, ensures seamless alignment with the Digital Channels Unit, and collaborates with various stakeholders, primarily the Bank’s retail and corporate function, to enhance digital product offerings. The Digital Transformation Unit is also responsible to oversee the continuous process improvement function across the Bank. The position requires strong leadership, strategic vision, and deep expertise in banking, especially retail function.
Responsibilities
Digital Transformation Strategy:
<ul>
<li>Develop and implement the organization’s digital transformation roadmap, ensuring alignment with business objectives.</li>
<li>Identify and drive initiatives that enhance operational efficiency, customer experience, and digital capabilities.</li>
<li>Manage projects from inception to completion, ensuring timely delivery within budget.</li>
</ul>
Core Banking System Enhancements:
<ul>
<li>Oversee the modernization and optimization of the core banking system to support retail, corporate and digital growth, while enhancing customer experience and engagement.</li>
<li>Collaborate with IT, vendors, and business units to ensure timely and seamless core banking system, and ancillary systems, upgrades.</li>
<li>Ensure compliance with regulatory and security requirements in core system enhancements.</li>
</ul>
Alignment with Digital Channels Unit:
<ul>
<li>Work closely with the Digital Channels Unit to ensure integration and synergy between core banking and digital channels.</li>
<li>Facilitate a seamless omnichannel banking experience for customers</li>
<li>Enhance digital onboarding and transaction capabilities by leveraging technology and process improvements.</li>
</ul>
Product Innovation and Development:
<ul>
<li>Collaborate with Product and Business teams to define digital product strategies.</li>
<li>Support the Products team to drive the adoption of digital products and services that enhance customer engagement and satisfaction.</li>
</ul>
Testing:
<ul>
<li>Design business test cases for System Integration Testing (SIT) and User Acceptance Testing (UAT).</li>
<li>Develop UAT test plans that reflect real-life usage of the system ensuring that product meets business requirements and user expectations.</li>
</ul>
Stakeholder Management &amp; Collaboration:
<ul>
<li>Engage with internal and external stakeholders, including senior management, regulators, and technology partners, to advance digital initiatives.</li>
<li>Foster a culture of innovation and digital-first mindset across the Bank.</li>
<li>Provide training and support to employees to help them adapt to new digital systems and processes.</li>
</ul>
Performance Monitoring &amp; Reporting:
<ul>
<li>Establish KPIs to measure the impact and success of digital transformation initiatives.</li>
<li>Provide regular reports and insights to senior management on progress, challenges and opportunities.</li>
<li>Maintain updated documentation and use tools like Jira and Confluence.&nbsp;</li>
</ul>
Competencies and experience
Skills, Experience and Knowledge
<ul>
<li>10+ years of experience in banking, or financial services.</li>
<li>Strong knowledge of core banking systems, and digital channels.</li>
<li>Proven track record of being an active participant on large-scale digital transformation project.</li>
<li>Excellent leadership, communication, and stakeholder management skills.</li>
</ul>
Key Competencies
<ul>
<li>Retail banking front line and customer handling experience.&nbsp;</li>
<li>Strong problem-solving and decision-making abilities.</li>
<li>Ability to manage multiple projects and work under pressure.</li>
<li>Knowledge of regulatory requirements and compliance in banking.</li>
<li>Adaptability to emerging technologies and industry trends.</li>
</ul>
This role is critical in shaping the future of banking within the organization by driving digital initiatives that enhance efficiency, improve customer experience, and support business growth.
What we Offer
<ul>
<li>ongoing personal development;&nbsp;</li>
<li>preferential interest rates on home loans, personal loans and home value loans;&nbsp;</li>
<li>comprehensive support for academic advancement through fully subsidized staff study loans;&nbsp;</li>
<li>private clinic health insurance coverage, extendable to dependants;&nbsp;</li>
<li>life insurance and personal accident cover;&nbsp;</li>
<li>free ophthalmic examinations;&nbsp;</li>
<li>private counselling sessions in collaboration with Richmond Foundation;&nbsp;</li>
<li>additional half-day leave for birthday celebrations;&nbsp;</li>
<li>annual performance appraisals and salary reviews;&nbsp;</li>
<li>€250 annual wellness allowance;&nbsp;</li>
<li>complimentary mammogram screenings for female employees aged over 40 and PSA screenings for male employees aged over 40;&nbsp;</li>
<li>flexible work arrangements (role permitting); and&nbsp;</li>
<li>various corporate discounts.&nbsp;</li>
</ul>
BNF Bank plc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Head of Unit - Digital Transformation Unit

We're a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. With a team of over 270 employees, the Bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of thirteen retail branches spread across the Maltese Islands.
<h3>Duties and responsibilities</h3>
As a Commercial Support Officer, you will provide essential administrative and operational support to the Bank's Commercial Units. You will be actively involved in coordinating activities, supporting data-related tasks, and assisting with the day-to-day running of commercial functions.&nbsp;
You will need to:
<ul>
<li>Support the coordination of activities between the Retail Department's units and other Bank departments;</li>
<li>Assist in the preparation of statistics, reports, and data for internal use and decision-making;</li>
<li>Help organise staff training sessions within the commercial functions by liaising with internal units and trainers;</li>
<li>Support the effective allocation of staff within the commercial functions, including assisting with reallocation when urgent needs arise;</li>
<li>Assist in the planning and coordination of commercial initiatives, campaigns, and other bank-organised activities;</li>
<li>Participate in snap checks and other internal control activities according to established procedures;</li>
<li>Troubleshoot day-to-day issues and propose practical solutions;</li>
<li>Ensure full compliance with the Bank's policies, procedures, and regulatory requirements; and</li>
<li>Perform any other related duties as required by management.</li>
</ul>
<h3>Competencies and experience</h3>
You must:
<ul>
<li>Have strong communication and interpersonal skills;</li>
<li>Be organised, proactive, and detail-oriented;</li>
<li>Have a customer-centric approach with a positive and collaborative attitude;</li>
<li>Have the ability to work as part of a team and independently when required;</li>
<li>Have basic proficiency in MS Office applications;</li>
<li>Possess at least an MQF Level 4 academical qualification;</li>
<li>A qualification in Business Management, Banking and Finance or Business statistics is considered an asset; and</li>
<li>Previous work experience, even on a part-time or apprenticeship basis, will be considered an asset.</li>
</ul>
<h3>What we Offer</h3>
<ul>
<li>Ongoing personal development;&nbsp;</li>
<li>Preferential interest rates on home loans, personal loans and home value loans;&nbsp;</li>
<li>Comprehensive support for academic advancement through fully subsidized staff study loans;&nbsp;</li>
<li>Private clinic health insurance coverage, extendable to dependants;&nbsp;</li>
<li>Life insurance and personal accident cover;&nbsp;</li>
<li>Free ophthalmic examinations;&nbsp;</li>
<li>Private counselling sessions in collaboration with Richmond Foundation;&nbsp;</li>
<li>Additional half-day leave for birthday celebrations;&nbsp;</li>
<li>Annual performance appraisals and salary reviews;&nbsp;</li>
<li>€250 annual wellness allowance;&nbsp;</li>
<li>Complimentary mammogram screenings for female employees aged over 40 and PSA screenings for male employees aged over 40;&nbsp;</li>
<li>Flexible work arrangements (role permitting); and&nbsp;</li>
<li>Various corporate discounts.&nbsp;</li>
</ul>
BNF Bank plc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Commercial Support Officer - Support Unit

We're a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. With a team of over 270 employees, the Bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of thirteen retail branches spread across the Maltese Islands.&nbsp;
<h3>Duties and responsibilities</h3>
As a Data and Administration Executive, you will play a key role in maintaining data quality and integrity while providing essential support across commercial, supervisory, and operational activities. Your contribution will support effective decision-making and help ensure data-driven business operations.
You will be responsible to:&nbsp;
<ul>
<li>Administer databases and coordinate the collection, consolidation, and analysis of data from various functions within the Bank;</li>
<li>Support Commercial Teams in the preparation of reports, insights, and presentations based on organisational data;</li>
<li>Compile and deliver accurate statistics, data sets, and analytical reports as per departmental needs;</li>
<li>Manage and maintain analytical tools and dashboards (ex. Power BI, Excel-based models) used by the department;</li>
<li>Facilitate coordination and information flow between Bank units and external/internal stakeholders;</li>
<li>Troubleshoot data-related issues and recommend effective solutions;</li>
<li>Ensure full compliance with internal policies, guidelines, and regulatory frameworks; and</li>
<li>Undertake additional duties and ad-hoc projects as directed by management.</li>
</ul>
<h3>Competencies and experience</h3>
You must:
<ul>
<li>Possess strong understanding of analytical techniques and methodologies;</li>
<li>Have the ability to turn data into actionable insights and effectively communicate findings to both technical and non-technical stakeholders;</li>
<li>Demonstrate experience in data collection, analysis, and reporting to business users;</li>
<li>Possess excellent communication, interpersonal, and collaboration skills;</li>
<li>Have a problem-solving mindset, proactive, and resilient under pressure;</li>
<li>Have a customer-centric approach and strong attention to detail;</li>
<li>Be proficient in MS Office applications, especially MS Excel and SharePoint;</li>
<li>Possess a Degree or Diploma in Finance, Business, Economics, or a related field;</li>
<li>A qualification or practical experience in Business Statistics and/or Data Visualisation (ex. Power BI) is an asset; and</li>
<li>Minimum of 2 years of experience in a similar role, preferably within the financial services industry, using Microsoft technologies.</li>
</ul>
<h3>What we Offer</h3>
<ul>
<li>Ongoing personal development;&nbsp;</li>
<li>Preferential interest rates on home loans, personal loans and home value loans;&nbsp;</li>
<li>Comprehensive support for academic advancement through fully subsidized staff study loans;&nbsp;</li>
<li>Private clinic health insurance coverage, extendable to dependants;&nbsp;</li>
<li>Life insurance and personal accident cover;&nbsp;</li>
<li>Free ophthalmic examinations;&nbsp;</li>
<li>Private counselling sessions in collaboration with Richmond Foundation;&nbsp;</li>
<li>Additional half-day leave for birthday celebrations;&nbsp;</li>
<li>Annual performance appraisals and salary reviews;&nbsp;</li>
<li>€250 annual wellness allowance;&nbsp;</li>
<li>Complimentary mammogram screenings for female employees aged over 40 and PSA screenings for male employees aged over 40;&nbsp;</li>
<li>Flexible work arrangements (role permitting); and&nbsp;</li>
<li>Various corporate discounts.&nbsp;</li>
</ul>
BNF Bank plc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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